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Apple 9L0-066 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Applications & Spotlight | 7% | - Resolve app behavior and Spotlight search problems |
| Topic 2: Installation & Recovery | 8% | - Troubleshoot OS X installation and upgrade issues |
| Topic 3: Security & Privacy | 6% | - Diagnose security and privacy configuration issues |
| Topic 4: Peripherals & Devices | 8% | - Troubleshoot external hardware and connections |
| Topic 5: Startup Process | 8% | - Evaluate and resolve OS X startup issues |
| Topic 6: File System & Storage | 8% | - Diagnose file system and volume problems |
| Topic 7: Time Machine | 8% | - Understand functionality and troubleshoot backup/restore |
| Topic 8: Diagnostic Tools & Methodology | 9% | - Apply Apple recommended troubleshooting procedures |
| Topic 9: Accounts & Permissions | 8% | - Resolve user account and file permission problems |
| Topic 10: Family Sharing & iTunes | 4% | - Troubleshoot Family Sharing and iTunes-related issues |
| Topic 11: Networking & Connectivity | 8% | - Wired/wireless network configuration and troubleshooting |
| Topic 12: iCloud & Services | 8% | - iCloud sync and service connectivity issues |
Apple OS X Yosemite Troubleshooting Sample Questions:
Stacey states that the light on her recently purchased Apple Wireless Keyboard continuously blinks. Which of the following best describes the issue?
- A. The keyboard is out of range and needs to be moved closer to the device it is paired with.
- B. The keyboard has low battery and the batteries need to be replaced.
- C. The keyboard is turned on and ready to be paired with her computer.
- D. The blinking indicates the keyboard is paired to another device.
Correct Answer: A 🗳️
John is attempting to use Handoff with his recently updated iPhone and Mac. It is not pairing successfully. He just added home networking equipment to improve signal range. What troubleshooting step should Jhon try first?
- A. Reset Network Settings on iPhone.
- B. Verify that both devices are connected to the same Wi-Fi network.
- C. Verify that iPhone Cellular Calls are turned on in System Preferences > Network.
- D. Verify that both devices are connected to a Wi-Fi network using WPA2 security.
Correct Answer: A 🗳️
John wants more information about backing up his data in OS X.
You inform him of Time Machine and show him how to start process at home. He is concerned that the backup will fail and he will not be able to determine if the process worked. How is John alerted to his initial backup status with Time Machine in OS X Yosemite?
- A. The computer is unusable while completing the first backup.
- B. There is a diagnostic LED on all computers that will flash when the Time Machine backup fails.
- C. John will have to perform a manual check of his backup in order to confirm that the backup was successful.
- D. Time Machine provides Notifications of any issues that arise during the initial backup and when the first backup is complete.
Correct Answer: D 🗳️
Autumn is traveling for business and is attempting to complete some work on her MacBook Air while she is waiting at the airport for her next flight. She is attempting to recover an earlier version of a text file, but her computer is not connected to her backup drive. In the full-screen Time Machine browser, which of the following indicates a backup that is only available on the disconnected backup drive?
- A. The tick mark for an unavailable, or non-existing, backup will pulse light and dark gray when Autumn moves the pointer over it.
- B. Files in the section labeled "Local Snapshots" in the Time Machine browser are those from the disconnected backup drive.
- C. When Autumn moves the pointer over a tick mark on the timeline, the tick mark displays a prohibitory sign.
- D. When Autumn moves the pointer over a tick mark on the timeline, the tick mark is dimmed red.
Correct Answer: D 🗳️
What should you do first if a MacBook Air (13-inch, Mid 2013) does not show the AirPlay Display menu icon on a network with an Apple TV (3rd generation)?
- A. Ensure the "Show mirroring options in the menu bar" preference is enabled.
- B. Reset all of the settings on the Apple TV and rejoin the network.
- C. Startup the MacBook Air from Recovery HD and reinstall OS X.
- D. Download the latest copy of iTunes and restore the Apple TV.
Correct Answer: A 🗳️
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