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Apple 9L0-066 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: File Systems and Data Management | - Disk Utility and storage troubleshooting - File permissions and access control |
| Topic 2: System Recovery and Maintenance | - Safe Mode and recovery tools - Time Machine backup and restore |
| Topic 3: Networking and Connectivity | - Network configuration and DNS issues - Wi-Fi and Ethernet troubleshooting |
| Topic 4: Applications and System Performance | - Application crashes and compatibility issues - Performance optimization and Activity Monitor usage |
| Topic 5: User Accounts and Authentication | - Login issues and keychain troubleshooting - User account creation and management |
| Topic 6: System Security and Privacy | - FileVault and system security settings - Privacy settings and permissions |
| Topic 7: Peripherals and Hardware | - Input devices and hardware diagnostics - Printer and external device troubleshooting |
| Topic 8: System Installation and Configuration | - System requirements and compatibility troubleshooting - OS X Yosemite installation and upgrade processes - Recovery and reinstall options |
Apple OS X Yosemite Troubleshooting Sample Questions:
Bill says no matter what he tries he cannot open a specific document in Pages. Which of the following would help you effectively isolate the issue?
- A. Quit Pages and try to open the document with Text Edit.
- B. Attempt to open a different Pages document.
- C. Quit Pages and adjust the framework which may be mismatched.
- D. Restart from a different volume and try to reproduce the issue.
Correct Answer: B 🗳️
Autumn is traveling for business and is attempting to complete some work on her MacBook Air while she is waiting at the airport for her next flight. She is attempting to recover an earlier version of a text file, but her computer is not connected to her backup drive. In the full-screen Time Machine browser, which of the following indicates a backup that is only available on the disconnected backup drive?
- A. The tick mark for an unavailable, or non-existing, backup will pulse light and dark gray when Autumn moves the pointer over it.
- B. Files in the section labeled "Local Snapshots" in the Time Machine browser are those from the disconnected backup drive.
- C. When Autumn moves the pointer over a tick mark on the timeline, the tick mark displays a prohibitory sign.
- D. When Autumn moves the pointer over a tick mark on the timeline, the tick mark is dimmed red.
Correct Answer: D 🗳️
John is attempting to use Handoff with his recently updated iPhone and Mac. It is not pairing successfully. He just added home networking equipment to improve signal range. What troubleshooting step should Jhon try first?
- A. Reset Network Settings on iPhone.
- B. Verify that both devices are connected to the same Wi-Fi network.
- C. Verify that iPhone Cellular Calls are turned on in System Preferences > Network.
- D. Verify that both devices are connected to a Wi-Fi network using WPA2 security.
Correct Answer: A 🗳️
Marilyn wants to know which apps on her Mac store documents in iCloud. Where can you direct Marilyn to view apps that store documents and data in iCloud?
- A. Select iCIoud Drive from the Finder sidebar and click the Applications folder.
- B. Click iCIoud in System Preferences and then click on iCloud Drive Options
- C. Select iCIoud Drive from the Applications folder.
- D. Log into iCloud.com and click Settings to view supports applications.
Correct Answer: B 🗳️
Joseph enabled FileVault 2. He then forgot the administrator password. How can you help Joseph?
- A. Help Joseph erase the hard disk and reinstall OS X and forgotten.
- B. Have Joseph startup from OS X Recovery and open the Firmware Password utility
- C. Ask Joseph to startup from OS X Recovery and choose
- D. Explain to Joseph that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
Correct Answer: B 🗳️
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