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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company provides gas, electricity, and warranty services to its customers. When a customer calls for help, the agent needs to see the products and services they have purchased.
Which object does the Energy and Utilities Cloud data model use to store this information?

A) Asset
B) Premise
C) Contract
D) Account

2. A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

A) Demonstrate expertise right away to achieve the fastest stakeholder agreement
B) Ask probing questions to understand and document the needs of all stakeholders.
C) Focus primarily on the contractor organization's concerns.
D) Propose compromises between stakeholders that could result in collective positive outcomes.

3. An energy company wants to calculate the estimated monthly amount a customer needs to pay.
How can a consultant configure Energy and Utilities Cloud CPQ to calculate monthly commodity pricing?

A) Using monthly recurring price
B) Using onetime price
C) Using usage price
D) Using a subscription pricing plan

4. An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?

A) Identify the data sources to generate the customer's new connections reports and dashboards
B) Define the metrics to measure the customer's new connections process.
C) Define the data to be migrated for the customer's connections process
D) Define the business stakeholders for the customer's new connections process.

5. During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A) Electronic funds transfers
B) Rate change notifications
C) Customer satisfaction surveys
D) Payment reminders

Solutions: