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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Document processing, eSignature, and reporting tools - Licensing, permitting, and inspection management - Grants management and program administration - Employee experience and emergency response capabilities - Core architecture and data model |
| Topic 2: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Governance and compliance considerations - Data management, scalability, and quality assurance - Deployment methodology and change management - Solution design and requirements mapping |
| Topic 3: Public Sector Solution Product Configuration | 36% | - Service Cloud and Experience Cloud setup for citizen services - Configure OmniStudio components for public sector workflows - Security, sharing, and compliance configuration - Action plans, automation, and business rules implementation |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A Technical Consultant at the Department of Disaster Assistance is designing a solution for the eSignature related use cases. As part of the research, the architect discovered that Agentforce Public Sector provides a DocuSign integration without custom coding.
Which of the three functionalities is readily available with this functionality?
- A. Send a contract document for review and signatures.
- B. Approval process to invalidate a contract document that is pending signatures if a new contract document supersedes it.
- C. Ability/Request to update the contents of the documents before signing by the reviewer
- D. Automatically invalidate a contract document that is pending signatures if a new contract document supersedes it.
- E. Track the signed contract document and update the contract record status.
Correct Answer: A,D,E 🗳️
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Which three require set up to configure a License Authorization?
- A. Regulatory Authorization Type
- B. Regulatory Authority
- C. Business Type
- D. Inspection Type
- E. Business Profile
Correct Answer: A,B,C 🗳️
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A government agency is evaluating the use of Agentforce Public Sector. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more of its processes and files going forward.
Which Public Sector Solution should a Technical Consultant recommend for this use case?
- A. Intelligent Document Automation
- B. Business Rule Engine
- C. Smart Forms
- D. Workflows
Correct Answer: A 🗳️
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The employee object has to be linked to the person account to use the Public Sector data model with the Employee data model.
How should the employee object be linked with other objects?
- A. Contact -- > Individual < -- Employee
- B. PersonAccount-- > User-- > Employee
- C. PersonAccount -- > Individual < -- Employee.
- D. User -- > Individual < -- Custom employee object
Correct Answer: C 🗳️
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Foodvania has adopted Agentforce Public Sector to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application.
What should the consultant recommend using?
- A. The consultant should recommend the Grants Management product which includes the Grants Portal feature.
- B. The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature and the procurement of an allotment of Experience Cloud licenses so as the recipients may review their applications status.
- C. The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.
- D. The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature.
Correct Answer: A 🗳️
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