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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solution Product Configuration | 36% | - Configure OmniStudio components for public sector workflows - Action plans, automation, and business rules implementation - Security, sharing, and compliance configuration - Service Cloud and Experience Cloud setup for citizen services |
| Topic 2: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Employee experience and emergency response capabilities - Grants management and program administration - Licensing, permitting, and inspection management - Document processing, eSignature, and reporting tools - Core architecture and data model |
| Topic 3: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Governance and compliance considerations - Solution design and requirements mapping - Deployment methodology and change management - Data management, scalability, and quality assurance |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Bobahaven has implemented the Licenses, Permits, and Inspections modules of Agentforce Public Sector to enable their permit application and approval processes.
Permits received over 12 months require additional manager sign-off before approval. For regulatory compliance, the application ' s history and approval must be auditable.
What will the technical consultant suggest to Bobahaven as the solution for this requirement?
- A. Implement an approval process that routes an approval request to the user ' s manager when the application duration is longer than 12 months.
- B. Implement an approval escalation rule that escalates applications to the user ' s manager when the application duration is longer than 12 months.
- C. Implement a Flow to identify applications over 12 months and assign ownership of the application to the user ' s manager for approval.
- D. Implement Business Rules Engine to identify applications over 12 months and train staff to use Chatter to request approval from their manager.
Correct Answer: A 🗳️
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A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live.
How can the agency execute and confirm samples?
- A. By utilizing the flows
- B. By utilizing the expression sets in BRE module
- C. By utilizing the integration procedures
- D. By utilizing the combination of data raptors and integration procedures
Correct Answer: B 🗳️
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Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?
- A. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
- B. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
- C. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
- D. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
Correct Answer: B 🗳️
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A public sector agency has implemented Public Sector for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requires checking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/address (this data resides in a custom object).
What feature of Agentforce Public Sector can be leveraged to meet this requirement?
- A. FlexCard
- B. OmniScript
- C. DataRaptor
- D. Integration Procedure
Correct Answer: D 🗳️
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A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects.
Working with OmniStudio, which tool can accomplish this declaratively?
- A. MuleSoft Integration
- B. Apex Classes
- C. SOQL Queries
- D. Integration Procedures
Correct Answer: D 🗳️
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