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IBM C2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Tivoli Service Delivery and Automation Overview | - IT service management (ITSM) fundamentals - IBM Tivoli service management and automation portfolio overview - Process automation concepts and business value |
| Service Request and Incident Management | - Incident management workflows and resolution - Service catalog design and usage - Service request lifecycle and fulfillment process |
| Deployment and Operations | - Troubleshooting common automation issues - Operational monitoring and maintenance - Installation and configuration basics |
| Tivoli Service Automation Manager Concepts | - Resource lifecycle management - Service provisioning and orchestration - Workflow automation and task execution |
| Integration and Architecture | - Integration with ITSM tools and service desk systems - Architecture components of Tivoli automation solutions - Data flow and system interoperability |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. How can workflow-driven change processes reduce costs?
A) Because the same custom workflow-driven change processes can be reused by multiple customers.
B) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
C) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
D) By interfacing with multiple technology APIs to implement unattended changes.
2. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?
A) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
B) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
C) KPIs take a long time to implement in a GUI so they must be defined early in the project.
D) KPIs track project success and if the promised value is delivered.
3. What is one benefit of IBM Tivoli Provisioning Manager (TPM)?
A) TPM can automate best practices for common data center activities in support of change and release management processes.
B) TPM is supplied with an integrated configuration management database which can be used as a foundation for an unaligned provisioning solution.
C) TPM has powerful and agentless discovery technology which can discover assets and asset relationships in realtime.
D) TPM has a self-service catalog which can be offered out-of-the-box to customers who need to reduce their time to market new services.
4. What has to be considered in the service design stage according to ITIL?
A) the design of Service Level Agreements
B) the design of functions and applications
C) the design of the service catalog
D) the design of measurement systems, methods, and metrics
5. What are two benefits that an IT asset management solution can provide? (Choose two.)
A) Reduce total cost of ownership
B) Increase asset functionality
C) Faster software provisioning
D) Increase productivity
E) Real-time asset monitoring
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A,D |







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