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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. A customer has requested a full upgrade plan for their entire IBM application portfolio.
They are advised that this is beyond the scope of a PMR. How should the FrontEnd engineer proceed?

A) raise a new PMR for each application and environment and requeue appropriately
B) contact the Country On-Site services team advising of the opportunity
C) open an Enhancement Request for each product in the portfolio
D) close the PMR adding NCDNS in the header to indicate non-problem PMR

2. What is the main purpose of ECuRep?

A) It is the repository for product download.
B) It is the repository for all customer PMR data.
C) It is the data repository for manuals.
D) It is the data repository for product Component IDs.

3. An engineer has found a very good match for a customer'sproblem;the customer has advised that the workaround provided has alleviated the problem. An APAR has been raised and closed and is included in the next release of the product.
What is your next course of action?

A) close the call advising of APAR details in next release
B) pass the call to next level of support to confirm fix
C) send customer a closure request and details of APAR
D) send customer APAR details and details of next release

4. What is purpose of the Assist on Site (AOS) tool?

A) It is a remote tool by which IBM Learning Services can perform remote education for a customer.
B) It is a remote tool by which a BackEnd engineer can contact their customer.
C) It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
D) It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.

Solutions: