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IBM C6010-146 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM U.S. Technical Support Services V2 |
| Exam Number: | C6010-146 |
| Available Languages: | English |
| Real Exam Qty: | 100 |
| Exam Format: | Multiple choice |
| Exam Duration: | 120 minutes |
| Related Certifications: | IBM Certified Support Professional - TSS V2 |
| Passing Score: | 80% |
| Recommended Training: | IBM TSS Academy |
| Exam Registration: | IBM Certification Portal |
| Exam Way: | Online or proctored exam (varies by region and IBM testing provider) |
| Pre Condition: | Designed for IBM Business Partners or employees participating in IBM Technology Support Services (TSS) Academy. No strict formal prerequisites required. |
| Official Syllabus URL: | https://www.ibm.com/certify/cert?id=C0002801 |
IBM C6010-146 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Hardware and Software Support Processes | - Patch, workaround, and fix identification - Remote technical support procedures - On-site technical support procedures |
| Problem Determination and Resolution | - Problem determination (PD) concepts - Problem source identification (PSI) - Use of IBM support tools and resources |
| IBM Technical Support Services Overview | - IBM TSS Academy fundamentals - IBM support organization structure and processes |
| IBM Customer Support Lifecycle | - End-of-service and support policies - Escalation processes - Service request handling |
IBM U.S. Technical Support Services V2 Exam: Three Advantages, One Purchase
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 0 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The IBM U.S. Technical Support Services V2 exam contains 100 to complete within 120 minutes. Timed simulation in the ExamTorrent Desktop Test Engine teaches that rhythm before exam day does.
The official IBM U.S. Technical Support Services V2 outline defines 4 domains. The leading three are Problem Determination and Resolution, IBM Customer Support Lifecycle, and IBM Technical Support Services Overview. The full list is in the topics section above, and ExamTorrent's 0 practice questions cover each one.
Designed for IBM Business Partners or employees participating in IBM Technology Support Services (TSS) Academy. No strict formal prerequisites required. Since requirements change over time, confirm the latest on the official IBM exam page before scheduling.
Scoring and fees are published by IBM and may change; verify the current figures on the official site.
The C6010-146 exam is a IBM certification exam validating the IBM U.S. Technical Support Services V2 syllabus shown above. It belongs to these credential paths: IBM Certified Support Professional - TSS V2. Candidates in 2026 start with ExamTorrent's 0 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
IBM recommends these training resources for the IBM U.S. Technical Support Services V2 exam:
Follow the training with steady self-testing — the 0 practice questions from ExamTorrent help you apply theory and fill any gaps the training leaves.
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Online or proctored exam (varies by region and IBM testing provider) Register for the IBM U.S. Technical Support Services V2 exam through these official channels:
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