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IBM C9020-461 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Architecture and Concepts | 20% | - Storage networking: SAN, NAS, iSCSI, Fibre Channel - Virtualization, thin provisioning, Easy Tier - Copy services: FlashCopy, Metro Mirror, Global Mirror - RAID levels, storage pools, dynamic disk pools |
| Installation and Configuration | 20% | - Hardware installation and cabling - Initial setup and configuration - License activation and feature enablement - Host connectivity and multi-pathing |
| Troubleshooting and Problem Determination | 20% | - Error log analysis and diagnostics - Connectivity and configuration issues - Support tools and data collection - Performance bottleneck analysis |
| Midrange Storage Product Overview | 22% | - IBM XIV Storage System - IBM Midrange Tape Systems (TS3100, TS3200, TS3310) - IBM Storwize Family (V3700, V5000, V7000, V7000 Unified) - IBM FlashSystem Family - IBM SAN Volume Controller (SVC) |
| Management and Monitoring | 18% | - Firmware updates and software maintenance - Alerting and event management - Performance monitoring and capacity planning - IBM Storwize GUI/CLI and Hyper-Scale Manager |
IBM Midrange Storage Technical Support V4 Sample Questions:
1. A customer wants to purchase two IBM StorwizeV7000 Unified systems that will be located at separate facilities and needs to share file data.
Which IBM Storwize V7000 Unified systems feature addresses this requirement?
A) Block level compression
B) Metro / Global Mirror
C) Active Cloud Engine
D) Easy Tier for file system
2. A customer provides information shown in the exhibit about an existing SAN environment.
Because of the turnover rate, there is no one left in the company who knows what kind of disk technology is in the existing SAN environment.
What is a reasonable estimate of the disk technology given the current latency?
A) 10K SAS
B) FLASH
C) 15K SAS
D) 7.2K NL-SAS
3. An IBM customer has had trouble with restores on its older disk array. The last time this happened it caused a 20% drop in web traffic leading to lost sales. They would like to implement a new DCS3860 storage system and have called upon the IBM specialist to provide an overview. The customer is highly concerned about using more space in the data center.
What should the IBM specialist recommend as features on the IBMDCS3860 to address these concerns?
A) Global Parallel File System for automated recovery
B) Dynamic Disk Pooling for automated recovery
C) Volume Copy for automated data placement
D) Easy Tier functionality for automated data placement
4. A client's executive officer has questions about the financial impact of a new information technology project.
Which tool will help analyze cost and benefits for the project?
A) TCO!now
B) ROInow!
C) Capacity Magic
D) Disk Magic
5. A customer wants to create a big data implementation that supports encryption for regulatory reasons and can support IBM Spectrum Scale.
What is the appropriate platform?
A) DCS3700
B) IBM Elastic Storage server
C) IBM Storwize V3700
D) DCS3860
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |







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