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IBM C9510-526 Exam Syllabus Topics:

IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. Refer to the Exhibit.
In CallCenter.the VM ID and node fields are set on the options notebook registration tab.
What is the purpose of these fields?
They are used for:

A) an email address to send notification when password is locked.
B) notification to the resolution team on critsit PMRs
C) RETAIN Notify to send Problem Management Report (PMR) notification.
D) CallCenter to authenticate at the login time.

2. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

A) 19
B) 99
C) 39
D) R9

3. AnL1 support professional has receivedaProblem Management Record (PMR), and identified an Authorized Program Analysis Report (APAR). The APAR has recently been raised and a test fix is available from Level 3. The L1 support professional has guided the customer through downloading this temporary fix.
How should the L1 support professional update the PMR?
Code a Service Given (SG) for:

A) Installassistance for an APAR or Program Temporary Fix (PTF).
B) fixtest given.
C) Codedefect.
D) Circumventiongiven.

4. Which one of the following is not a service of the IBM Passport Advantage offering?

A) 24x7 support on all Problem Management Records (PMRs)
B) software download and licensing
C) software maintenance and support
D) product updates

5. Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?

A) IBMBluebooks
B) IBMRedbooks
C) IBMTechbooks
D) IBMTechnotes

Solutions: