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IBM C9510-526 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: L1 Support and Troubleshooting | - Incident handling and basic troubleshooting workflows - Monitoring and operational support practices |
| Topic 2: Integration Fundamentals | - Messaging models and data exchange patterns - Core concepts of enterprise application integration |
| Topic 3: Application Development | - API and service development principles - Building and deploying integration applications |
| Topic 4: IBM Middleware Technologies | - Integration with IBM application integration services - IBM MQ concepts and message flow basics |
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
What would a L1 support professional use Really Simple Syndication (RSS) feed for?
- A. to subscribe to updates from a Web page.
- B. to change a Web page.
- C. to program an application.
- D. as a reliable tool for Site Services.
Correct Answer: D 🗳️
The customer has expressed their concern on one of their Severity 1 Priority 1 Problem Management Records (PMRs)and has requested a call back from management. The L1 support professional needs to inform the Duty manager about the customer's escalation.
How does the L1 support professional find the Duty manager?
From the:
- A. Account Representative responsible for the customer
- B. BluePages
- C. PMR scratch pad
- D. Contact Reference File (CRF)
Correct Answer: D 🗳️
Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?
- A. IBMBluebooks
- B. IBMRedbooks
- C. IBMTechbooks
- D. IBMTechnotes
Correct Answer: B 🗳️
Premium Support offerings are services that provide:
- A. additional and specialized support on Operating Systems or Middleware products.
- B. additional and specialized support on Operating Systems.
- C. specialized support on Operating Systems or Middleware products
- D. additional and specialized support on Middleware products.
Correct Answer: B 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
The L1 support professional received a secondary Problem Management Record (PMR) and needs to requeue this secondary PMR to the primary PMR location. Which function does the L1 support professional use to locate the primary PMR using CallCenter?
- A. List Calls
- B. List Queues
- C. ListPMRs
- D. List Primary
Correct Answer: B 🗳️
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