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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Who is responsible for defining metrics for change management?

A) The change management process owner
B) The change advisory board (CAB)
C) The continual service improvement manager
D) The service owner

2. Which process is responsible for discussing reports with customers showing whether services have met their targets?

A) Continual service improvement
B) Change management
C) Availability management
D) Service level management

3. Which of the following areas would technology help to support during the service lifecycle?
1.Data mining and workflow
2.Measurement and reporting
3.Release and deployment
4.Process design

A) All of the above
B) 1, 3 and 4 only
C) 1, 2 and 3 only
D) 2, 3 and 4 only

4. Which two elements of financial management for IT services are mandatory?

A) Accounting and charging
B) Budgeting and charging
C) Budgeting and accounting
D) Costing and charging

5. The consideration of value creation is a principle of which stage of the service lifecycle?

A) Continual service improvement
B) Service design
C) Service transition
D) Service strategy

Solutions: