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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Services and Lifecycle Management | - Device lifecycle services
|
| HP Portfolio Overview | - HP Printing Solutions
|
| Customer Needs and Industry Use Cases | - SMB and enterprise segmentation
|
| Sales and Positioning Skills | - Competitive positioning
|
HP Selling HP Printing and Computing Services Sample Questions:
A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?
- A. R10 Consumer Support
- B. MN Consumer Support
- C. P6 Consumer Support
- D. 8W Value Services
Correct Answer: B 🗳️
Which statement is true about the value proposition for Small and Medium Business Services?
- A. Small and medium business customers have strong IT capabilities and do not need extra services
- B. HP Contractual services are not available to small and medium business customers.
- C. HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs
- D. HP Care Pack Services are useful only for small and medium business customers with big IT staff
Correct Answer: C 🗳️
Which statement is true about HP Printing and Personal Systems Attach Services?
- A. Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.
- B. Consumer usage services enhance customer experience by offering a high level of security.
- C. Deployment services gets hardware installed in businesses or connected at home, ready to use.
- D. Usage services only target the Consumer market
Correct Answer: B 🗳️
Which benefits can partners derive from selling and delivering HP Services rather than their own services? (Select three.)
- A. Partners can have more interventions as HP can dispatch them to any existing customer,
- B. Partners receive a percentage of the rebate payment on their sales.
- C. Partners receive extra rebates on all HP equipment sold.
- D. Partners pay lower list prices on product line (only printer and computer) in scope
- E. Partners get priority access to parts for repair,
- F. Partners receive two funded headcount to join their sales team during first year.
Correct Answer: B,C,F 🗳️
Why is HP Printing and Computing Sales specialization important for partners?
- A. Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
- B. Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
- C. Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.
- D. Partners selling HP hardware will be able to deliver their own branded services.
Correct Answer: A 🗳️
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