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HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about the worldwide services market?

A) Corporate, Enterprise, and Public Sector companies are trying to reduce services expenditure by increasing hardware refreshes
B) Most companies are looking for advice that gives them no downtime, business support, and a stable hardware platform.
C) The services market is very competitive with low annual growth
D) Customers are still brand conscious and do not pay much attention to the experience they get from devices.

2. Which statement is true about HP Services for consumers?

A) Consumers are concerned about mission critical response times for printing and computing repairs.
B) Consumers do not believe it is important to spend money on their IT.
C) HP does not offer repair services for consumers.
D) Consumers want to enhance their experience; they are searching for enjoyment.

3. Which statement is true about Service Lines?

A) MG support covers all business levels for Printing Systems.
B) The MG computer support line is available for consumers
C) All Printer Services lines are available for consumers who buy contractual services
D) R4 Commercial support is only available to Small and Medium Business (SMB).

4. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Premium Services
B) Data Protection
C) Defective Media Retention
D) Preventative Maintenance Kit Replacement

5. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?

A) the value of user advisory and premium services
B) online backup and antivirus protection
C) safeguarding their business with limited or no IT staff
D) safeguarding mobile workers against accidental damage protection

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