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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was gewährt einem Benutzer Zugriff auf ein System?

A) Serviceverbrauch
B) Servicevereinbarung
C) Leistungserbringung
D) Serviceanforderung

2. Wie tragen Informationen über Probleme und bekannte Fehler zum „Incident Management“ bei?

A) Es macht regelmäßige Kunden-Updates überflüssig
B) Es ermöglicht eine schnelle und effiziente Diagnose von Vorfällen
C) Es ermöglicht die Neubewertung bekannter Fehler
D) Es macht die Zusammenarbeit bei der Lösung von Vorfällen überflüssig

3. Welche Vorgehensweise stellt sicher, dass Serviceaktionen, die ein normaler Teil der Servicebereitstellung sind, effektiv durchgeführt werden?

A) Problemmanagement
B) Service-Level-Management
C) Serviceanforderungsverwaltung
D) Vorfallmanagement

4. Identifizieren Sie die fehlenden Wörter im folgenden Satz.
Der Zweck des [?] besteht darin, sicherzustellen, dass die Organisation im Einklang mit den Zielen der Organisation kontinuierlich gemeinsam mit allen Beteiligten Werte schafft.

A) Vier Dimensionen des Servicemanagements
B) Praxis des „Service Request Managements“
C) Leitprinzip „Konzentration auf den Wert“
D) Service-Wertesystem

5. Identifizieren Sie das fehlende Wort in den folgenden Sätzen.
Ein Service ist ein Mittel zur gemeinsamen Wertschöpfung, indem er die von den Kunden gewünschten Leistungen ermöglicht, ohne dass der Kunde bestimmte Kosten und Risiken tragen muss.

A) Ergebnisse
B) Ausgänge
C) Dienstprogramm
D) Garantie

Solutions: