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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Identifizieren Sie die fehlenden Wörter im folgenden Satz.
Der Zweck des [?] besteht darin, sicherzustellen, dass die Organisation im Einklang mit den Zielen der Organisation kontinuierlich gemeinsam mit allen Beteiligten Werte schafft.

A) Vier Dimensionen des Servicemanagements
B) Praxis des „Service Request Managements“
C) Leitprinzip „Konzentration auf den Wert“
D) Service-Wertesystem

2. Welches ist einer der fünf Aspekte des Servicedesigns?

A) Managementinformationssysteme und -tools
B) Unternehmensführung und -politik
C) Risikoanalyse und Managementansatz
D) Managementrichtlinie für die Erstellung von Geschäftsfällen

3. Welches der folgenden Beispiele ist ein Vorfall?

A) Eine Anwendung ist während der Geschäftszeiten nicht verfügbar
B) Ein Benutzer möchte das Passwort eines Servers zurücksetzen
C) Ein Backup-Server wird neu gestartet, während Dienste auf dem primären Server ausgeführt werden
D) Ein Benutzer hat Zugriff auf ein freigegebenes Repository angefordert

4. Ein schwerwiegender Vorfall wurde abgeschlossen, es besteht jedoch das Risiko, dass er erneut auftritt. Wie sollte dies protokolliert und verwaltet werden?

A) Als Änderungsanforderung
B) Als Serviceanfrage
C) Als Problem
D) Als Ereignis

5. Welche Art von Änderung wird am ehesten als Serviceanfrage verwaltet?

A) Eine Notfalländerung
B) Eine normale Änderung
C) Eine organisatorische Änderung
D) Eine Standardänderung

Solutions: