2021 Realistic Verified Free Genesys GCP-GC-REP Exam Questions [Q20-Q37]

2021 Realistic Verified Free Genesys GCP-GC-REP Exam Questions 

GCP-GC-REP Real Exam Questions and Answers FREE

Genesys GCP-GC-REP Exam Syllabus Topics:

Topic	Details
Topic 1	Queues Performance Summary Skills Performance View
Topic 2	Dialer Campaign Success Results by Interval report Working with Reports and Troubleshooting
Topic 3	Supervisor app for iOS Analytics Overview User Status Detail Report
Topic 4	Troubleshooting Reports Genesys Cloud Reports Interaction Details Report
Topic 5	Contact Center Dashboard Outbound Reports,Queue Reports, Agent Reports
Topic 6	Edit, Copy and Delete a Report Campaigns Dashboard Dashboard Overview Available Dashboards
Topic 7	Agent Performance Views and Interaction Views Report Examples and History
Topic 8	Dialer Campaign Success Results by Day report Introduction to Reporting and Analytics
Topic 9	Quality Evaluator Dashboard Dialer Campaign Detailed Attempt History report
Topic 10	Managing Your Team Through Presence and Status Quality Administrator Dashboard

 

NEW QUESTION 20
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

• A. Genesys Cloud Supervisor
• B. Genesys Cloud Reporting
• C. Genesys Cloud User
• D. Genesys Cloud Admin

Answer: B

 

NEW QUESTION 21
Which definition matches the performance view for Dashboard?

• A. It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• B. It is used to monitor real-time contact center metrics.
• C. It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• D. It is used to view historical data only.
• E. It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

Answer: A

 

NEW QUESTION 22
What is the time interval for tracking metrics in Genesys Cloud?

• A. 40 mins
• B. 30 mins
• C. 10 mins
• D. 20 mins

Answer: B

 

NEW QUESTION 23
How is an Incoming Call represented in reports?

• A. Inbound
• B. Offered
• C. Calls Received
• D. Incoming

Answer: A

 

NEW QUESTION 24
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. Where can you find this information for Genesys Cloud Contact Center?

• A. Resource Center
• B. Google
• C. Contact Center User Manual
• D. CIC Data Dictionary

Answer: A

 

NEW QUESTION 25
How can we monitor the real-time statistics for all queues?

• A. Performance > My Queues Activity
• B. Performance > Queues Activity
• C. Performance > Queues Performance
• D. Performance > Queues

Answer: B

 

NEW QUESTION 26
The system automatically disables reports scheduled for Recurrence: Daily if they were not downloaded for
.

• A. 14 days
• B. 90 days
• C. 7 days
• D. 30 days

Answer: A

 

NEW QUESTION 27
Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?

• A. Queues Activity
• B. Skills Performance
• C. Interactions
• D. Agents

Answer: B

 

NEW QUESTION 28
Select the available templates for adding widgets to a performance dashboard. (Choose four.)

• A. Text
• B. Grid
• C. Chart
• D. Metric
• E. Interaction
• F. Agent Status

Answer: B,C,D,F

 

NEW QUESTION 29
What is the maximum limit for creating performance dashboards for private users?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: D

 

NEW QUESTION 30
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?

• A. Agent Metrics Report
• B. Agent Quality Details Report
• C. Agent Activity Summary Report
• D. Agent Login-Logout Details Report

Answer: C

 

NEW QUESTION 31
Which view displays current metrics and information about the queues if you have a membership?

• A. My Queues Activity
• B. Queues Performance
• C. Queues
• D. Queues Activity

Answer: D

 

NEW QUESTION 32
Which definition matches the performance and activity views for Queues?

• A. Used to view historical data only.
• B. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• C. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• D. Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
• E. Used to monitor real-time contact center metrics.

Answer: B

 

NEW QUESTION 33
Which of the following statements are true? (Choose three.)

• A. Each report contains a pre-defined set of metrics.
• B. An agent-based report counts any interactions an agent worked with.
• C. An Abandon is an interaction that disconnects before an agent handles it.
• D. A queue report only counts interactions handled by an agent.
• E. Reports can be created and then configured.

Answer: A,C,E

 

NEW QUESTION 34
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