[Aug-2021] 3313 Pre-Exam Practice Tests | Exam Questions and Answers for ACSS Study Guide
Avaya Aura® Contact Center Maintenance and Troubleshooting Exam Certification Sample Questions
NEW QUESTION 34
While investigating an issue with Contact Center Manager Server (CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?
- A. D:\Avaya\Logs\CCMS\CCMS_TFE_5
- B. D:\Avaya\l_ogs\CCMS\CCMS_TFE_1
- C. D:\Avaya\Logs\CCMS_TFE_5
- D. D:\Avaya\Logs\CCMS\TFE_1
Answer: C
NEW QUESTION 35
A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was complete, the CCMA server was configured and tested; all Functions worked Directly. The site's network administrator's network administrator has added the CCMA server to a domain; users are now unable to log on to CCMA.
What is the overall cause of this problem and how should you correct it?
- A. Domain group policies are not allowing CCMA services to run with the IUSR_SWC local account credentials. You must recreate the IUSR_SWC account as a domain account with local administrator privileges, and configure all CCMA services to run with the credentials of the dom. IUSR_SWC account.
- B. A CCMA server that is part of a workgroup cannot be joined to a domain after installation. You must reinstall the CCMA software while the server is joined to the domain.
- C. Domain group policies are preventing the local IUSR_SWC account from accessing files and directories required by CCM You must grant the appropriate permissions for those files and directories to the local IUSR_SWC account.
- D. Domain group policies have removed the local IUSR_SWC account from the local Administrators group. You must add the local IUSR_SWC account to the local Administrators group.
Answer: C
NEW QUESTION 36
Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)
- A. VMware ESXi 5.x
- B. Microsoft Hyper-V
- C. VMware ESXi 4.x
- D. Citrix XEN Server
Answer: B,C
NEW QUESTION 37
In a SIP-enabled Avaya Aura Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM).
For voice calls to be answered by the contact center, where are route point (CDNs) defined?
- A. Contact Center Administration Manager (CCMA)
- B. Communication Control Toolkit (CCT)
- C. Application Enablement services (AES)
- D. Avaya aura system Manager (SMGR)
Answer: A
NEW QUESTION 38
The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)
- A. Summary Report
- B. Call Properties Report
- C. Summary Log file
- D. Event Report
- E. Sip Sequence Report
Answer: A,C,E
Explanation:
Explanation
By default, Avaya Grep generates three types of output: * a summary log file, for each log file you selected to search, with only the messages matching the search criteria you entered * a summary report, which records the search parameters you entered, and highlights all the warning or error messages encountered in the search * a sip sequence report, which shows a ladder diagram of the call flow along with the list of detailed messages
https://downloads.avaya.com/css/P8/documents/100178607
NEW QUESTION 39
The Avaya Aura Contact Center installer initiates a series of individual application installations, with each one creating its own log file.
If an application installation fails, which directory provides detailed logs on the installation failure?
- A. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration
- B. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs
- C. C:Avaya\Logs\Sysops\MSiLogs
- D. C: Avaya\Logs\Sysops\UniversalInstall
Answer: C
Explanation:
Explanation
https://downloads.avaya.com/css/P8/documents/100142076
NEW QUESTION 40
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. CSTA/TR87 Call ID
- B. Avaya Aura Media server (AAMS) addresses
- C. AACC CDN
- D. Customer telephone number
Answer: A,B,D
NEW QUESTION 41
Refer to the Exhibit.
Which communication protocol is used between the Avaya Aura Session Manager (ASM) and the Avaya Aura Contact Center (AACC)?
- A. AML
- B. H.323
- C. SIP
- D. TLS
Answer: D
NEW QUESTION 42
Which two options are available (or controlling the generation of licensing alarms by a standalone Avaya Media Server (Avaya MS) (Choose two.)
- A. Licenses Exhausted
- B. Windows Event Viewer\Windows Logs\Applications and Services
- C. Avaya MS Nodal Licensing alarms are disabled by default.
- D. Usage above threshold
- E. Real Time Usage Active License Percentage
Answer: A,D
NEW QUESTION 43
A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.
When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?
- A. The call is removed from the utility and from the Real Time Display Report.
- B. The call is disconnected and you must refresh the Real-Time Display Report.
- C. The call is removed from the utility but will remain on the Real-Time Display Report
- D. The call is removed from the Real-Time Display Report and the call is disconnected.
Answer: C
NEW QUESTION 44
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?
- A. Click on Connect to
- B. Click on Aliases
- C. Click on AACC-DATABASE-CCMS
D .Click on Startup
Answer: B
NEW QUESTION 45
The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)
- A. View all calls
- B. Disconnect the call if one is present in the system.
- C. View only those calls that are waiting in queue.
- D. Clear call from the utility and from Real-TIME Display Report.
Answer: B,C,D
NEW QUESTION 46
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?
- A. SIP Gateway Manager with transport Layer Security (TLS)
- B. Network Routing Service with TCP and UDP
- C. SIP Redirect Server with RTP
- D. SIP Gateway with Real-Time Protocol (RTP)
- E. Back to Back User Agent (B2BUA) with TLS
Answer: D
NEW QUESTION 47
In a SIP environment, which component of the Avaya Aura Contact Center (AACC) performs call signaling?
- A. SIP Proxy Server
- B. SIP Redirect Server
- C. SIP Gateway Manager
- D. SIP Computer Telephony Integration (CTI)
Answer: A
NEW QUESTION 48
Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?
- A. SIP Gateway
- B. Back-to-Back User Agent (B2BUA)
- C. SIP Redirect Server
- D. SIP Gateway Manager
Answer: A
NEW QUESTION 49
At an elevated level, engineers have designed the architecture ol SH' around ttv<> varlel les of component s.
Which SIP component is comprised of two subcomponents, where one component initiates SIP the other component responds to requests?
- A. Back to-Back User Ag
- B. User Agent
- C. SIP Gateway Manager
- D. SIP Server
- E. SIP Gateway
Answer: B
NEW QUESTION 50
Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?
- A. Windows Event Viewer\Performance\Logs
- B. Windows Event Viewer\Windows Logs\System
- C. Windows Event Viewer\Applications and Services Logs
- D. Windows Event Viewer\Windows Logs\Security
- E. Windows Event Viewer\Windows Logs\Applications
Answer: C
NEW QUESTION 51
In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?
- A. Contact Center Manager Administration (CCMA) supplies license keys as required.
- B. WebLM is configured on the AAMS to provide the required license keys.
- C. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.
- D. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
Answer: A
NEW QUESTION 52
Your department has installed a backup utility client application on your co-resident Contact Center Manager Server (CCMS) server. This utility uses port 10000 for network communications. After installing the utility and rebooting the server, you begin to have issued with the Avaya Aura Contact Center (AACC) system.
What are the symptoms of this problem that you experience?
- A. The NCCT service fails to start and agents are unable to log in via the Avaya Aura Agent Desktop) (AAAD).
- B. SymposiumWexe fails to start and supervisors are unable to log in to Contact Center Manager Administrator (CCMA).
- C. The Toolkit Name service fails to start and agents appear as "UNKNOWN" in real-time displays.
- D. The TFE service fails to start and calls are not processed.
Answer: C
NEW QUESTION 53
Which Avaya Aura Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?
- A. Avaya Aura Contact Center and Avaya Aura Unified Communications Solution Description
- B. Avaya Aura Contact Center and Avaya Aura Unified Communications Platform Integration
- C. Avaya Aura Contact Center commissioning for Avaya Aura Unified Communications
- D. Avaya Aura Contact Center Overview and Specification
Answer: B
NEW QUESTION 54
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
- A. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
- B. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
- C. The Domain User Name has already been mapped to an existing CCT agent.
- D. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
Answer: B
NEW QUESTION 55
You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?
- A. Event logs located in D:\Avaya\Logs\MAS on the AAMS
- B. Alarms page in the system status section of the AAMS Element Manager
- C. Windows Application Event Log on the AAMS
- D. Alarm Viewer in the AAMS server utility
Answer: B
NEW QUESTION 56
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