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Updated Oct-2025 Pass CRT-271 Exam - Real Practice Test Questions
NEW QUESTION # 146
A company recently launched its first Lightning Community using the Partner Central Template. Due to the success of the Community, other business units are now interested in replicating the Community and making a few changes. How can the Community Cloud consultant meet these requirements?
Select one or more of the following:
- A. Use the Partner Central Template and repeat all of the setup steps for each cloned Community
- B. Create a change set to include the changes from the first Lightning Community and create new Communities using that change set
- C. Create new Communities using the Build Your Own template and repeat all set up steps that each cloned Community
- D. Export the new Lightning Community as a template and create new Communities using the exported template
Answer: D
NEW QUESTION # 147
Why would you modify the Head Markup of a Salesforce Community? [Choose 3]
- A. To add SEO meta tags
- B. B and C
- C. To add Custom JavaScript blocks
- D. To enable single sign on
- E. To modify the community colour palate
- F. To add References to external JavaScript files
Answer: A,C,F
NEW QUESTION # 148
Northern Trail Outfitters recently launched a community for its B2Bcustomers and partners. The community uses a restrictive sharing model and prevents user collaboration. The VP of Support wants to measure user adoption and engagement.
What should the Consultant recommend to meet the requirement?
- A. Use Google Analyticsand the Salesforce Community Page Optimizer.
- B. Create custom reports and share key metrics using a dashboard.
- C. Download and install the Community Management package.
- D. Leverage standard Community Cloud and Chatter reports.
Answer: A
NEW QUESTION # 149
Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?
- A. Use the native Content Transformation tool to convert the resources into Knowledge articles
- B. Consolidate work into WordPress and use CMS Connect in the Community
- C. Use CMS Connect to bring both sets of resources into the Community
- D. Create Knowledge articles that link to the relevant documents in both systems
Answer: C
NEW QUESTION # 150
A company uses CMS (Content Management System) to store and manage public content. The VP of Advertising wants to run marketing and advertising campaigns in the Community using that content. How should the Administrator render advertising content in the Community?
Select one or more of the following:
- A. Configure CMS Connect to pull content from the CMS
- B. Use Process Builder to import content from the CMS on a periodic basis
- C. Download and install the Community Content package from the AppExchange
- D. Build a custom integration point between the CMS and the Community
Answer: A
NEW QUESTION # 151
What is the benefit of doing this? You have just enabled Portal User Visibility in Setup > Sharing Settings.
- A. Portal users in the same customer or partner portal account can see each other, regardless of the organization-wide defaults.
- B. Community Managers are able to view all Community Users regardless of the organization-wide defaults
- C. All users with Write access to Cases on their profile are able to see all Cases owned by Community Members
- D. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
- E. Community users in the same community can see each other, regardless of the organization-wide defaults.
Answer: A
NEW QUESTION # 152
Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
- A. From the All Communities setup page
- B. From the Community Builder
- C. From the Community site
- D. From the Community Workspace
Answer: A
NEW QUESTION # 153
Universal Containers builds a Community to expose Leads and Opportunities to their resellers. They have a team Of Channel Managers who manage the partner accounts. Universal Containers wants each Channel Manager to be able to: * Grant Or remove employees access to the partner account. * Specify the access level (Read, Read-Write). * Add or remove a group of employees to the partner account. * Manage their Own group Of employees. How should the Salesforce Admin fulfill this requirement?
- A. Leverage public groups.
- B. Leverage manual shares.
- C. Leverage Account Teams.
- D. Leverage sharing rules.
Answer: C
NEW QUESTION # 154
Universal containers (UC) wants to make sure its brand is applied to the Chatter notification emails sent to users from the Community. Which three aspects can UC customise on these types of emails? Choose 3 answers Select one or more of the following:
- A. Fonts
- B. Footer text
- C. Logo
- D. Email format
- E. Sender's email address
Answer: B,C,E
NEW QUESTION # 155
The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers.
What underlying Community infrastructure should the Community Cloud consultant utilise to build the Community?
Select one or more of the following:
- A. Salesforce Sites
- B. Koa or Kokua Community template
- C. Tabs + Visualforce Community
- D. Lightning Community
Answer: D
NEW QUESTION # 156
Universal containers is building a Customer Community. What can the administrator add to the navigation menu?
Select one or more of the following:
- A. Salesforce objects, topics, external URL, Lightning component, Community pages
- B. Salesforce objects. Community pages, app launcher, external URL
- C. Salesforce objects, topics, Community pages, external URL, forecast
- D. Salesforce objects. Global actions, Community pages, external URL
Answer: A
NEW QUESTION # 157
Universal Containers builds a Partner Community for their dealers. They set up the partner account with two roles to represent sales employees and their managers. After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the partner account. How should the Salesforce Admin fulfil this requirement?
- A. Make the CEO partner user the owner of the partner account
- B. Add a third role to the partner account hierarchy for the CEO partner user
- C. Assign Super User access to the CEO partner user on the Contact page
- D. Promote the CEO partner user to delegated admin on the partner account
Answer: C
NEW QUESTION # 158
Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from customers?
- A. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
- B. Enable the article voting property on the Article Content component in the article detail page in the Community Builder.
- C. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.
- D. Create a customer survey using custom Lightning components and add it to the homepage.
Answer: B
NEW QUESTION # 159
Company X has created a community and wishes to change the branding to match their website. Which 3 actions could they take.
- A. Use custom CSS
- B. Link to an external website and the CSS will be automatically generated
- C. Import the company logo and a custom color palette will be generated
- D. Use HEX values within the color swatch
Answer: A,C,D
NEW QUESTION # 160
Universal Containers is leveraging Salesforce Content and needs to make it available to their Community users (Customers, Partners, and Employees). Which users will be able to view Salesforce Content based on their license?
- A. Users with the Customer Community license
- B. Users with the Customer Community Plus license
- C. Users with the High -Volume Customer Portal license
- D. Users with the Customer Community Login license
Answer: C
NEW QUESTION # 161
The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site.
What Communities feature would you recommend to use?
- A. Knowledge Groups
- B. Topics
- C. Article Groups
- D. Data Categories
- E. Chatter Groups
Answer: B
NEW QUESTION # 162
Universal Containers is launching a Community to drive their channel sales. The requirements are as follows:
* Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect.
This integration does not exist today.* Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org. * External partner users must be able to configure the quote using the pricing and quoting tool from the Community. * The pricing and quoting tool must support Community users.
* Universal Containers owns licenses for Salesforce Connect. What are the two most efficient ways for a Salesforce Admin to accomplish this task? Choose two answers
- A. Integrate the Back-Office Legacy System using Salesforce Connect
- B. Integrate the pricing and quoting tool by configuring external users to make it available in the Community
- C. Integrate the pricing and quoting tool by creating custom code to make it available in the Community
- D. Integrate the Back-Office Legacy System using custom code development.
Answer: A,B
NEW QUESTION # 163
Universal Containers launches a Partner Community for their resellers who have access to Leads,Opportunities, and Dashboards.Universal Containers has the following requirements to support their partners during the sales cycle: - Universal Containers can engage with partners during the Sales cycle. - Universal Containers can have internal discussion NOT visible to partners. - The Channel Manager can bring any Universal Containers Employee to the discussion - Universal Contianers employees may or may NOT have access to the Partner CommunityHow should a Salesforce Admin fulfil those requirements?
- A. Leverage Opportunity feed and manual shares for access control.
- B. Leverage Opportunity feed and group record layout for access control.
- C. Leverage unlisted groups and record sharing for access control.
- D. Leverage private groups and record sharing for access control.
Answer: A
NEW QUESTION # 164
What are the two ways to integrate Google Analytics with a template based Community?
- A. Setup Menu >> Google Analytics >> Communities
- B. Community Manager >> Settings >> Advanced >> Google Analytics Tracking
- C. Community Builder >> Settings >> Advanced >> Google Analytics Tracking
- D. Community Builder >> Settings >> Advanced >> Edit Head Markup
- E. Community Builder >> Settings > > Analytics Setup
Answer: B,D
NEW QUESTION # 165
Universal Containers is launching a Community to provide a self-help Channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?
- A. Customer Community Plus License
- B. Partner Community Plus License
- C. Support Community License
- D. Service Cloud License
Answer: A
NEW QUESTION # 166
The Universal Containers marketing department has approved a digital experience concept. The CTO has specified that all pages must always load within two seconds and be supported by older browsers.
What underlying Community infrastructure should the Community Cloud consultant utilise to build the Community?
Select one or more of the following:
- A. Salesforce Sites
- B. Koa or Kokua Community template
- C. Lightning Community
- D. Tabs + Visualforce Community
Answer: D
NEW QUESTION # 167
Universal Containers builds a partner community for their dealers.
They set up the partner account with two roles to represent sales employees and their managers.
After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the parner account. How should the Salesforce admin fulfil this requirement?
Select one or more of the following:
- A. Make the CEO partner user the owner of the partner account
- B. Add a third role to the partner account hierarchy for the CEO partner user
- C. Assign Super User access to the CEO partner user on the Contact page
- D. Promote the CEO partner user to delegated admin on the partner account
Answer: C
NEW QUESTION # 168
Northern Trail Outfitters launches a Community using the Customer Service Template. Community members report that they do NOT have a menu option to navigate to see their work orders. The Salesforce Admin has validated the following on the Community user profile: * users Profile has Read Access on the Work Orders Object * Users Profile hasa tab visible for Work Orders Object should the Salesforce Admin do to troubleshoot this issue?
- A. Verify that the Navigation Menu in Community Builder has "Type: Salesforce Object" and "Object Type: Work Order"
- B. Verify that the Navigation Menu in Community Management has "Type: Salesforce Object" and
"Object Type: Work" - C. Verify that the Work Order tab is under the Selected tab in Community Settings Setup.
- D. Verify that the Work Order tab is under the Selected tab in Community Management.
Answer: A
NEW QUESTION # 169
Universal Containers builds a Community on the Napili template. They need to use a survey tool to collect feedback from members. What two things should the Salesforce Admin do to achieve this? Choose 2 answers
- A. Find and install a Visualforce survey app from the AppExchange
- B. Create a new page, add the standard survey components, and publish
- C. Find and install a Lightning survey app from the AppExchange
- D. Build custom Lightning survey components for the template
Answer: C,D
NEW QUESTION # 170
Universal Containers is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers Select one or more of the following:
- A. Unlimited Edition and Customer Community
- B. Enterprise Edition and Customer Community
- C. Professional Edition and Customer Community Plus
- D. Salesforce Essentials and Customer Community
- E. Enterprise Edition and Customer Community Plus
Answer: A,B,E
NEW QUESTION # 171
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