Prepare MB-240 Question Answers Free Update With 100% Exam Passing Guarantee [2026]
Dumps Real Microsoft MB-240 Exam Questions [Updated 2026]
Microsoft MB-240 certification exam consists of multiple-choice questions, with a total of 40-60 questions to be answered in a time frame of 120 minutes. MB-240 exam is available in English and Japanese, and can be taken online or at a physical testing center. Passing the exam requires a score of at least 700 out of 1000.
NEW QUESTION # 38
You are implementing a Microsoft Dynamics 365 Field Service solution for a client The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.
Solution:
1. Create a quick view form on the Customer Asset.
2. Add the Parent Asset and Master Asset to the new quick view form.
3. Add the Customer Asset quick view form to the work order.
4. Publish the customizations.
Does this meet the goal?
- A. No
- B. Yes
Answer: B
NEW QUESTION # 39
Your company uses Dynamics 365 for Field Service.
The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one.
In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Prouct
2 - Unit
3 - Quantity
NEW QUESTION # 40
You are implementing Connected Field Service.
You need to provide a list of loT components that can be used within Connected Field Service. Which three loT components are applicable? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
- A. App Services
- B. Azure SQL Database
- C. Azure Blob Storage
- D. Azure Cosmos Database
- E. Stream Analytics
- F. Cognitive Services
Answer: A,C,E
NEW QUESTION # 41
You are implementing Microsoft Dynamics 365 Field Service for an organization.
The organization has a dispatcher who schedules resources across multiple time zones. The dispatcher requests for the re sources categorized by time zone, so they could quickly schedule the appropriate resources and visualize multiple resources per time zone on the schedule.
You need to configure the schedule board to accommodate this request
Which three actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct You will receive credit for any of the correct orders you select.
Answer:
Explanation:
Explanation:
NEW QUESTION # 42
A customer experience manager wants to share a technician's phone number with a customer.
The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician.
The customer reports that they are not able to see the phone number in the portal.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Verify that the Main Phone field is populated.
- B. Ensure the customer's Communication Type is set to Both.
- C. Verify that the customer is not on the exclusion list.
- D. Within the Customer Portal, update Show Resource Phone to Yes.
- E. Ensure the customer's communication preference is set to Allowed.
Answer: A,D
NEW QUESTION # 43
Your organization has decided to add Inspections as a new source of revenue.
As a business analyst for this new process, you need to start building Inspection forms for use on a work order.
Which three actions need to be performed in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
A screenshot of a computer Description automatically generated
NEW QUESTION # 44
Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.
You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.
- A. Agreements
- B. Work Orders
- C. Products
- D. Services
- E. Purchase Orders
Answer: A,C,D
Explanation:
The question is 'configure tax codes' for which you go to Settings area in Field service app.
Settings--> Tax codes (under General)--> On Active tax code page, click New. There are only three taxable items [whether we choose Yes/No] products, services and agreements.
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-tax-codes
NEW QUESTION # 45
Drag and Drop Question
You have the Universal Resource Scheduling (URS) security role.
Your organization creates a custom entity. The records for the entity need to be scheduled to resources.
You need to enable the new entity to be scheduled. You select the entity that needs to be enabled and need to continue the set up process.
Which four actions should you perform next, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common- scheduler/schedule-anything-with-universal-resource-scheduling
NEW QUESTION # 46
Your company is implementing a new CRM system. They have selected Microsoft Dynamics 365 Field Service because of its flexibility.
During the basic training sessions, you need to train the field service team on how work orders are created.
What are three out-of-the-box ways to create work orders? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. from an asset
- B. from a purchase order
- C. from an agreement
- D. from a case record
- E. from the Dynamics 365 Field Service mobile app
Answer: C,D,E
NEW QUESTION # 47
Case Study 5 - LitWare Inc
Overview
Company overview
LitWare Inc. is a plumbing and heating company which provides installation, maintenance, and repair services in United States (U.S.) and Canada.
LitWare also offers various installation and repair services such heating, venting, and air conditioning (HVAC), plumbing, and roofing for commercial customers using their employees and subcontractors.
Company structure and resources
The company has three main types of services, each offering a different combination of service personnel.
1. Training services provide training to LitWare employees and subcontractors to perform the work in the regions serviced.
2. Unplanned maintenance services address emergency repair requests for their customers.
- Dispatchers are assigned to all territories in a region. Dispatchers assign repair and installation work to repair technicians based on their skills.
- Repair technicians are employees and subcontractors.
3. Planned maintenance services perform regular and planned checks for their customers.
- Inspectors are assigned to all regions based on skills and expertise.
- Installers are assigned to multiple territories in a geographic region.
- Repair technicians are employees and subcontractors.
- Dispatchers are assigned to all territories in a region. Dispatchers assign repair and installation work to technicians based on skills.
All the inspection, repair, and installation employees utilize the Field Service mobile app.
Dispatchers can see all work request data for their region and see all the bookable resources.
Existing environment
Job structure
Typical job assignments are as follows:
- Inspections: 1-2 resources
- Installations: minimum 2 resources, 1 expert
- Repairs: 1-3 resources
Skills and certifications
The following spreadsheet tracks the skills and certifications earned by each internal employee:
Service areas
The service areas are:
For each type of job, there must be at least one certified or highly experienced resource on the job.
Their current system does not have a way to maintain the availability of a service, maintain the subcontractor's insurance details, certifications, and more options for inspectors. All work is printed out and provided as a hard copy to the resources. It is not easy to distribute the new updated materials for the service or share the new troubleshooting guides.
Requirements
Planned changes
LitWare plans to implement Dynamics 365 Field Service. The requirements gathered during analysis are:
Work orders and scheduling
- Scheduling based on resource skill, and number of required resources based on job type and duration.
- Planned Maintenance emergency calls take priority over other types of jobs.
- Schedule resources based on location, maximizing total work hours and then minimizing drive time.
- Ability to track technician time.
- Ability to configure rates and pay types.
- Ability to easily see when a resource is on Time Off on the schedule board.
- All resource time-off requests should be approved by both their manager and their line manager.
Service contracts
- Set up and create a Planned Maintenance type of contract.
- Define the coverage of the regions by the work.
Inspection management
- Ability to configure inspections.
- Ability for inspections to be linked with work orders and customer assets.
Resources
- Implement company holidays for U.S. and Canada.
- Implement various pay types based on overtime, weekends and holidays, travel and regular time.
- Implement paid time off.
- Ability for resource calendars to reflect resource time off and work hours.
- Access to jobs assigned for the day.
- Ability to capture the validity of the insurance and send a 90-day reminder notification before the expiry.
- Activate geocoding throughout the system.
- Use territories for accounts, resources, and work orders.
- Enable Microsoft SharePoint Integration.
Field Service mobile app
- Ability for technician to access work orders and asset details.
- Ability to perform inspections on the mobile app.
- Ability to work through offline mode.
- Ability to enter time for the work.
Technical requirements
Resources require the ability to:
- Configure work hours templates based on their time zone.
- Access and view their skills, skill level, and certification data.
o Certifications set to expire over the next 90 days should show highlighted in Yellow.
o Certifications already expired will show in Red.
- Access documents either online or offline.
- Have their time-off requests enabled for approval by default for resource who has skill of electrical, and have the requests approved by both their manager and line manager.
Work orders
- The ability to have templates for work orders.
o Templates will provide guidance for technicians, and help recommend products and default services.
- Work orders created from a PM contract need to have a status = Service Contract.
Inspections:
- Ability to configure advance inspections with conditional logics based on the questions.
- Ability to use the latest inspections for analytics on a weekly basis.
- Ability to perform ad-hoc inspections with assets.
- Ability for users to export responses.
Security and access
- Technicians in the field should only see work orders scheduled for today.
- Technicians should have the option to enter manual time.
- Technicians should have the option to complete the inspections.
- Technicians should have the ability to access relevant apps to complete the job.
- Technicians should have the ability to access the guides.
- Administrators should have access to the technician usage of the guides.
You need to set up the system to manage the time-off requests.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Assign Field Service-Administrator field security profile to the managers and line-managers.
- B. Enable the time-off approval in the settings.
- C. Enable the time-off approval of the resources with electrical skills.
- D. Assign Field Service-Dispatcher field security profile to the managers and line-managers.
- E. Enable the time-off approval of the resources with plumbing skills.
Answer: B,C,D
NEW QUESTION # 48
You are the lead consultant on a Dynamics 365 Field Service implementation for an automotive repair company.
The company wants to be able to create work orders from customer emails using the Field Service app for Microsoft Outlook.
What are two ways to do this? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Select the Viva Insights app icon on the email and select the Book work order option.
- B. From the email, select the Field Service app icon and select Create a work order from email.
- C. From the email, select the Share to Teams icon where you can generate the work order.
- D. From the email, select the Field Service app icon to automatically create the work order, then select the Work orders tab to find and schedule the work order that was automatically created.
- E. After selecting the Field Service app icon on the email, select the Work orders tab and select the plus icon to manually create a work order.
Answer: B,E
NEW QUESTION # 49
You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.
Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.
Which two characteristics are valid? Each correct answer presents a complete solution.
- A. Certification
- B. Rating Value
- C. Skill
- D. Approval Status
Answer: A,C
Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable- resources#set-up-field-technician-resources
NEW QUESTION # 50
Your company decided they want the Field Service territory structure to match that of the already defined sales territories within Dynamics 365. This would allow reporting by territory on the Sale and related warranty work on products in a specific territory, it will also allow scheduling of resources based on location.
Vou need to set up the territories to allow for scheduling work and filtering by technicians.
Which two pieces of information must you provide when setting up the territories? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point
- A. territory Manager
- B. Users assigned to one or more territory
- C. Bookable Resources assigned to one or more territory
- D. Territory Name
Answer: C,D
NEW QUESTION # 51
Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites.
The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:
- In Training, rating 1
- Familiar, rating 3
- Proficient, rating 5
- Expert, rating 7
You need to evaluate this proficient model.
Which three statements apply to this proficiency model? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. This proficiency model cannot be created because the ratings numbers have gaps.
- B. This proficiency model would need to be created.
- C. This proficiency model can be created even though the ratings numbers have gaps.
- D. There are multiple proficiency models available out of the box?and you must choose one of them.
- E. This information above is all that is needed to create a proficiency model.
Answer: B,C,E
NEW QUESTION # 52
Drag and Drop Question
To improve communications with customers, your company has decided to implement Twilio, a third-party communication platform that has call and messaging capabilities.
The Twilio solution includes a number of core components to deliver the capability, all of which need to be set up.
Which five steps should you take in sequence to prepare data for optimization? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 53
Litware, Inc. designers sometimes have to schedule an experienced technician and trainee to go out to a customer's home to take measurements.
One of their customers, wants a kitchen and bathroom remodel completed during the same timeframe. The customer has asked for Litware, Inc. to have both measurements completed at the same time.
Currently, Litware, Inc. does not any technicians with both kitchen remodeling and bath remodel skills.
Litware, Inc. wants to use the new Quick Book functionality to schedule multiple resources to this work order.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 54
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are implementing Microsoft Dynamics 365 Field Service for a health care institution. Each day, the institution receives a large number of appointment requests for pediatricians.
You have the following requirements:
- create a daily schedule for pediatricians with a frequency of 30
minutes for each slot.
- provide a full-day schedule with start times and end times.
Solution: You create a fulfillment preference with time window details with a duration of 30 minutes for the whole day, create a requirement group, and book it with the schedule assistant.
Does this meet the goal?
- A. No
- B. Yes
Answer: A
NEW QUESTION # 55
You are a dispatcher for a cable installation company that provides installation services in multiple territories.
The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Add new service territories.
2 - Add new resource territories.
3 - Map postal codes to service territories.
4 - Assign members to territories.
NEW QUESTION # 56
Your customer wants to enable their Microsoft Dynamics 365 Field Service mobile app for offline use.
You need to configure the mobile app for technicians, including custom entity offline usage.
What are the first four steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 57
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