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SAP C-C4H410-04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Territory Management < 8% | Set up territory hierarchy and configure rules for territory determination.
|
| Data Migration and Integration > 12% | Use data migration templates, data workbench, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.
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| User Management and Notification Process > 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. Set up a notification process and configure conditions and actions for workflows.
|
| Sales Planning and Forecasting < 8% | Set up sales target plans using various dimensions and create, update and submit forecasts.
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| Visit Planning and Execution < 8% | Set up activity planning and visit execution with surveys and tasks.
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| Lead and Opportunity Management 8% - 12% | Set up lead distribution and aging notifications; also set up opportunity functions, such as opportunity creation, buying center and revenue scheduling.
|
| Master Data (Account, Contact, Product, and Pricing) > 12% | Define and configure pricing components for internal and external pricing determination, and trigger pricing in sales documents.Define different account groups and contact relationships.
|
| Implementation Basics and Fine Tuning 8% - 12% | Identify tasks to configure and administer SAP Sales Cloud. Identify fine-tuning timeline and dependencies in the context of the overall implementation and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including how to define related parameters.
|
| Sales Contracts Quotation and Sales Order Management 8% - 12% | Set up contract as follow-on from preceeding document, create a document flow, gather pricing determination.Set up quotation functions, such as, quotation creation, product recommendations, availability to promise, pricing request and follow-up transactions; set up sales order functions, such as order creation, product recommendations, order status updates and follow-up transactions.
|
| Reporting 8% - 12% | Leverage MS Excel with SAP Sales Cloud reports, and identify different components of custom reports and interactive dashboards.
|
NEW QUESTION 43
How can you create a business user in SAP Sales Cloud? Note: There are 2 correct Answers to this question.
- A. Manually create an employee.
- B. Replicate accounts from SAP CRM.
- C. Import using a migration template.
- D. Change the fine-tuning activity.
Answer: A,C
NEW QUESTION 44
According to SAP practices, which initial tasks are required to configure SAP Sales Cloud? Note: There are 2 correct Answers to this question.
- A. Test integration points.
- B. Define the organizational structure.
- C. Set up scoping and fine-tuning.
- D. Define business roles.
Answer: B
NEW QUESTION 45
What can you use to map the complex organizational structure of a large account in SAP Sales Cloud?
- A. Territory hierarchy
- B. 360 overview
- C. Organizational structure
- D. Account hierarchy
Answer: D
NEW QUESTION 46
What is returned when you execute Request External Pricing in the sales quote? Note: There are 3 correct Answers to this question.
- A. Sales order
- B. Availability to promise
- C. Credit check
- D. Configurable products
- E. Bill of materials
Answer: B,C,E
NEW QUESTION 47
Which of the following attributes within an opportunity can you use to create a forecast? Note: There are 2 correct Answers to this question.
- A. Total contract value
- B. Expected revenue
- C. Item revenue
- D. Weighted revenue
Answer: B,D
NEW QUESTION 48
When using Data Workbench for the initial load, which of the following activities are steps in the migration process? Note: There are 2 correct Answers to this question.
- A. Activate the data migration functionality in scoping.
- B. Import data from the template file.
- C. Align data fields with input fields.
- D. Request a new test tenant.
Answer: B,C
NEW QUESTION 49
Which of the following business objects can be used in a default approval process? Note: There are 2 correct Answers to this question.
- A. Sales quote
- B. Ticket
- C. Appointment
- D. Visit
Answer: B,C
NEW QUESTION 50
What options are available to upload data to a cloud data source? Note: There are 2 correct Answers to this question.
- A. Web service
- B. Broadcast reports
- C. Mashup
- D. CSV file
Answer: A,D
NEW QUESTION 51
Which data is synchronized bi-directionally between SAP Sales Cloud and SAP CRM on premise? Note:
There are 2 correct Answers to this question.
- A. Leads
- B. Promotions
- C. Pricing
- D. Contacts
Answer: C,D
NEW QUESTION 52
Which of the following are social channels that can be utilized in SAP Sales Cloud? Note: There are 3 correct Answers to this question.
- A. LinkedIn
- B. YouTube
- C. WeChat
- D. Instagram
- E. TikTok
Answer: B,C,D
NEW QUESTION 53
You have enabled offline pricing for SAP Sales Cloud. What price entry field is available for order item entry in the SAP Sales Cloud mobile app?
- A. Estimated Price
- B. Freight Price
- C. Gross Price
- D. Negotiated Price
Answer: A
NEW QUESTION 54
You need to apply complex changes to an SAP Sales Cloud system after go live. Which option does SAP recommend for implementing these changes?
- A. Copy projects
- B. Transport projects
- C. Restore projects
- D. Change projects
Answer: D
NEW QUESTION 55
You would like to create a new product list, based on a required product. Which would be an example of cross-selling?
- A. An additional accessory of the product is proposed.
- B. A product of lower value is proposed for replacement.
- C. An additional product of higher value is proposed.
- D. A product of higher value is proposed for replacement.
Answer: A
NEW QUESTION 56
Which of the following steps are required when you set up a custom report that you want to make available for end users? Note: There are 2 correct Answers to this question.
- A. Assign the report to a work center view.
- B. Create a KPI.
- C. Create a key figure.
- D. Choose a data source.
Answer: A,D
NEW QUESTION 57
Which of the following activities do you perform when you create an interactive dashboard? Note:
There are 3 correct Answers to this question.
- A. Define chart interaction.
- B. Select report variants.
- C. Identify new key figures for dashboard analysis.
- D. Define access by business role.
- E. Assign the dashboard to a sales organization.
Answer: A,B,D
NEW QUESTION 58
Which options do you have when you create an activity plan? Note: There are 2 correct Answers to this question.
- A. Define the validity of the activity plan.
- B. Define workflow rules for the activity plan.
- C. Define route planning for visit execution.
- D. Define whether tasks are mandatory.
Answer: A,D
NEW QUESTION 59
Which elements can you define during fine-tuning? Note: There are 2 correct Answers to this question.
- A. Sales territory hierarchy level
- B. Sales assistant
- C. Routing rules
- D. Account hierarchy
Answer: A,B
NEW QUESTION 60
What is the difference between a business user and an employee? Note: There are 2 correct Answers to this question.
- A. Business users can be assigned access rights and business roles.
- B. Business users can be created using the data migration template.
- C. Employees need to be assigned directly to the organizational structure.
- D. Business users can be assigned to a sales team in an account.
Answer: A,C
NEW QUESTION 61
Where can you maintain settings to notify a salesperson about aging leads?
- A. Scoping
- B. Personalization
- C. Extensibility
- D. Fine tuning
Answer: D
NEW QUESTION 62
Your customer defines a person who is responsible for checking every SAP Sales Cloud upgrade. Upgrade notifications need to be sent via e-mail to this person. Which of the following steps must you perform in SAP Sales Cloud to set this up?
- A. Create a download account on the SAP Support Portal.
- B. Define the IT contact in the business configuration scoping.
- C. Define the IT contact in the Service Control Center.
- D. Assign the IT contact to a business role with Administrator authorizations.
Answer: C
NEW QUESTION 63
You have selected the Override Territory field on the Accounts Overview page. What effect does this have on territory determination?
- A. It excludes the account during the territory realignment run.
- B. It excludes accounts with multiple territories from the territory realignment run.
- C. It aligns the account territory determination with the territory realignment run.
- D. It aligns all accounts marked for territory override with a territory team.
Answer: A
NEW QUESTION 64
On which revenue levels can a forecast be based? Note: There are 2 correct Answers to this question.
- A. Product
- B. Customer
- C. Territory
- D. Opportunity
Answer: A,D
NEW QUESTION 65
Based on which organizational elements can you define the distribution chain information in the product master? Note: There are 2 correct Answers to this question.
- A. Sales organization
- B. Sales unit
- C. Plant
- D. Distribution channel
Answer: A,D
NEW QUESTION 66
You want to set up SAP Sales Cloud to only allow sales representatives to view their own accounts and contacts. Which feature will you configure to achieve this?
- A. Access restrictions
- B. Access context
- C. Attributes
- D. Workflow rules
Answer: A
NEW QUESTION 67
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