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Avaya 3102 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam |
| Exam Number: | 3102 |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60-70 |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Aura Certification Track |
| Exam Format: | Scenario-based questions, Multiple choice |
| Sample Questions: | ![]() |
| Exam Way: | Pearson VUE proctored exam (online or test center) |
| Pre Condition: | Recommended experience with Avaya Aura core components, SIP fundamentals, and enterprise telephony administration |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 3102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and System Maintenance | - Backup and recovery
|
| Avaya Aura Architecture Overview | - Core components of Avaya Aura
|
| Maintenance and Troubleshooting | - Fault resolution
|
| Session Manager Configuration | - SIP routing and dial plan
|
| System Manager Administration | - User and endpoint management
|
3102 Exam Facts and the Service Behind Them
- Avaya Aura Architecture Overview ()
- Maintenance and Troubleshooting ()
- Security and System Maintenance ()
Avaya Aura Session Manager and System Manager Implementation and Maintenance Sample Questions:
Application definitions allow system administrators to define and mange individual applications each with their own attributes.
The definitions allow administrators to add one or more such applications to which of the following?
- A. application programs
- B. application data sets
- C. application lists
- D. application sequences
Correct Answer: D 🗳️
Which statement describes the relationship between System Manager and System Platform?
- A. System Manager is the User Interface through which System Platform is administered.
- B. System Platform provides access to System Manager's data repositories.
- C. System Platform hosts System Manager.
- D. System Manager and System Platform are peer applications, both installed on Avaya S8800 servers.
Correct Answer: C 🗳️
Company XYZ has a multi-location voice network. They have Session Manager at their main site and Avaya Communication Manager (CM) and Cisco Call Manager at their branch locations.
Which type of messages does Session Manager send to the Avaya and Cisco PBX configured as SIP Entities to monitor their status?
- A. STATUS
- B. OPTIONS
- C. LINK
- D. ENTITY
Correct Answer: B 🗳️
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Session Manager (SM) has been successfully installed. You have configured the Session Manager instance and it has passed all tests. However, when you attempt to test a call, it fails and you receive a 503 service Unavailable - System Busy response.
What is a cause for the call to fail and how can it be fixed?
- A. The Security Module service is not running. Verify the status of the Security Module and reset it.
- B. The Session manager is not accepting new requests. Verify the system Administrative Service state is set to Accept New Service.
- C. The Session Manager is not accepting new requests. Verify the System Administration Management State is set to Accept New Service.
- D. There is a non-bidirectional FQDN resolution between SM and System Manager (SMGR). Verify that either the SMGR or the SM has updated DNS records or the hostnames are added to the /etc/host file on the SM and the SMGR.
- E. The SIP user attempting to make the call has not registered properly with the Session manager. Verify the communication profile of the user has Session Manager Profile defined.
Correct Answer: C 🗳️
Session Manager has a routing policy that routes calls made to any number beginning with '100' to SIP Entity X. However, 'sip.-1001avaya.com' is the SIP communication profile address of user Y. User Y is not currently registered (signed in) with Session Manager.
What will happen if Session Manager receives a call addressed to 'sip.-1001avaya.com' and why?
- A. It depends on the time ranges of the policy.
If the call is placed inside a defined time range for the policy, the call will be routed to destination X.
If not, then Session Manager will attempt to route the call to user Y.
Since Y is not registered, the call will timeout, and the call will fail. - B. Since the destination URI matches a communication profile SIP handle, Session Manager will not use the routing policy in handling the call.
The call will fail since user Y is not currently registered. - C. Since the destination URI matches a routing policy dial pattern, Session Manager will
give no consideration to the user Y registration status.
If the call is made during a time range for the policy, the policy will be applied and the can will be routed to destination X.
If not, then the original URI of 'sip.-1001avaya.com' will be used as the destination to which Session Manager will route the call. - D. Since user Y is not currently registered, the call will be handled by the routing policy.
If the call is placed during a time range specified by the policy, then the call will be routed to destination X. If not, then the call will fail.
Correct Answer: B 🗳️
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