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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. While waiting to activate an Avaya Contact Recording license, some tests are run with the five-day license.
Once the full license is obtained, what is the path to update the Avaya Contact Recording to the full license?

A) System > Manage Users > Change License
B) General Setup > Recorder > Key management Server
C) System > License > Change License
D) General Setup > Recorder > License

2. A technician is trying to integrate the Avaya Contact Recorder with the Avaya Aura@ Contact Center, in the SIP based Contact Center.
Assuming that only requirement is to record inbound calls through the hunt group or the queue, where does the Avaya Contact Recorder obtain CTI information?

A) CTI Lick as configured on the Communication Manager
B) Application Enablement Services
C) eQuality Balance CTI Events Input
D) Communication Control Toolkit
E) Meridian Link Services on the Avaya Aura@ Contact Center

3. A technician has installed an Avaya Quality Monitoring application where each Avaya Quality Monitoring component was installed on a separate server. The technician needs to configure the Avaya Quality Monitoring recording mode on the Avaya Contact Recorder to integrate the Avaya Contact Recorder with the Avaya Quality Monitoring.
Which parameter should be entered under "URL(s) of Quality server(s) to connect to" field?

A) The hostname of the server where the eRecorder component was installed; the same port number that is configured on the voice card in Avaya Quality Monitoring.
B) The Fully Qualified Domain Name (FQDN) of the server where the web server component was installed
C) The hostname of the server where the BDR component was installed
D) The hostname of the server where the BDR component was installed; the same port number as it is configured on the Avaya Quality Monitoring under the CTI adapter component related to integration with the Avaya Contact Recorder.

4. Which server role must be defined for a functioning Quality Monitoring server?

A) Reporting ETL Server
B) Quality Monitoring Server
C) Reporting Server
D) BDR Server

5. You are installing Avaya Contact Recorder on a new site in a Windows environment.
Which operating should you use?

A) Windows server 2008 R2
B) Windows Server 2000
C) Windows Server 2003 R2
D) Windows 1 64Bit

Solutions: