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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Retain recall configuration data set on account on consecutive day's download.
B) Mark duplicate records as unable to be called.
C) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
D) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
E) Copy missing records from the prior day's calling list to the newly downloaded calling list.

2. A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?

A) Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.
B) Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".
C) Add the area code and prefix "720:435" to K - Mountain No Daylight.
D) Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.
E) Add the area code "720" to K - Mountain No Daylight.

3. A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

A) The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
B) The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
C) The agents did not get the email describing the new completion code and the conditions for Itsuse.
D) The Proactive Contact Agent application has not been updated to use the new completion code.
E) Monitor is not working properly. There should be at least a few calls with the new completion code.

4. What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)

A) The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
B) When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
C) The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
D) When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.
E) when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.

5. A business needs to use a custom call recorder to record calls placed by Avaya Proactive Contact.
Which interface is required to use this?

A) Agent API
B) Event SDK
C) VLTerm
D) SSH

Solutions: