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Nortel 920-344 Exam Overview:
Nortel 920-344 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration Overview | - Basic system setup and provisioning - User and extension management - Trunk configuration (PRI, SIP, analog) |
| Topic 2: Telephony Features and Applications | - IP telephony capabilities and endpoints - Call processing features (routing, forwarding, hunting) - Voice messaging and unified messaging integration |
| Topic 3: System Design and Sales Engineering Concepts | - Network integration and VoIP fundamentals - Solution sizing and deployment considerations - Migration paths and upgrade strategies |
| Topic 4: Sales Engineering and Solution Design Scenarios | - Competitive positioning and value proposition - Solution proposal design for SMB environments - Customer requirement analysis and mapping |
| Topic 5: BCM Product Architecture and Positioning | - Target markets and customer use cases - BCM200/400 Rls.4.0 platform comparison and positioning - BCM50 Rls.3.0 overview and capabilities |
920-344 Exam Facts, Digital Convenience and Global Support
- Sales Engineering and Solution Design Scenarios ()
- Telephony Features and Applications ()
- System Design and Sales Engineering Concepts ()








