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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC capability is essential for supporting customers with disabilities, such as hearing impairments?

A) Video call functionality.
B) High-quality audio codecs.
C) TTY/TDD (Teletypewriter/Telecommunications Device for the Deaf) support.
D) Silent monitoring.

2. In the context of AICC security, what is "role-based access control" (RBAC)?

A) A technique for encrypting voice calls.
B) A method for restricting system access to authorized users based on their role within the organization.
C) A feature for blocking unwanted calls.
D) A protocol for authenticating SIP endpoints.

3. Which licensing model typically provides the greatest financial flexibility for a customer with highly seasonal call volumes?

A) Perpetual License with annual maintenance.
B) Concurrent Session License (floating).
C) Subscription-based (SaaS) pricing.
D) Named User License (per agent).

4. Which SIP response code indicates that the called party is busy?

A) 503 Service Unavailable
B) 180 Ringing
C) 200 OK
D) 486 Busy Here

5. In an omni-channel routing strategy, a customer's interaction history from a previous web chat session can be used by the ICD to prioritize their current voice call.

A) True
B) False

Solutions: