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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AI Contact Center (AICC) Solution Overview | - AICC architecture and components - Core value and industry scenarios |
| Topic 2: Presales Service Process | - Customer requirement analysis - Solution positioning and design |
| Topic 3: Operation, Maintenance and Optimization | - System monitoring and troubleshooting - Performance optimization principles |
| Topic 4: AICC Solution Design and Deployment | - System deployment architecture - Integration with enterprise systems |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Which AICC capability is essential for supporting customers with disabilities, such as hearing impairments?
- A. Video call functionality.
- B. High-quality audio codecs.
- C. TTY/TDD (Teletypewriter/Telecommunications Device for the Deaf) support.
- D. Silent monitoring.
Correct Answer: C 🗳️
In the context of AICC security, what is "role-based access control" (RBAC)?
- A. A technique for encrypting voice calls.
- B. A method for restricting system access to authorized users based on their role within the organization.
- C. A feature for blocking unwanted calls.
- D. A protocol for authenticating SIP endpoints.
Correct Answer: B 🗳️
Which licensing model typically provides the greatest financial flexibility for a customer with highly seasonal call volumes?
- A. Perpetual License with annual maintenance.
- B. Concurrent Session License (floating).
- C. Subscription-based (SaaS) pricing.
- D. Named User License (per agent).
Correct Answer: C 🗳️
Which SIP response code indicates that the called party is busy?
- A. 503 Service Unavailable
- B. 180 Ringing
- C. 200 OK
- D. 486 Busy Here
Correct Answer: D 🗳️
In an omni-channel routing strategy, a customer's interaction history from a previous web chat session can be used by the ICD to prioritize their current voice call.
- A. True
- B. False
Correct Answer: A 🗳️
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