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IBM M8010-246 Exam Syllabus Topics:

IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Smarter Commerce will help to transform which phases of the commerce cycle?

A) Assortment Management, Stocking, Space Management, Inventory Allocation
B) Order Capture, Order Cross-sell, Order Fulfillment, Order return
C) Marketing, Socializing, Prospecting, Closing
D) Buy, Market, Sell, Service

2. Which one is the key driver that is central to the Smarter Commerce strategy?

A) The need to drive optimization in the selling process.
B) The interconnected supplier network.
C) The reduced impact of mass marketing.
D) The empowered customer.

3. What is global visibility of purchase transaction required for?

A) Merchandise assortment management.
B) Cross-channel fulfillment.
C) Cross-channel returns management.
D) A & B

4. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) A case worker has all the information needed to improve case outcomes and optimize decisions
B) A case worker can skip the customer feedback and get directly to focus on the problem at-hand
C) Deliver case workers the solution in a fraction of time of other approaches
D) Integrated analytics help organizations understand the impact of case loads.

5. Of the choices below, which is one of the top reasons companies fail to do cross-channel, interactive, marketing with their customers?

A) They feel interactive marketing is not appropriate for their business.
B) Uncertain ROI.
C) Cost is too high.
D) Existing systems and data are too disparate.

Solutions: