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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. Which of the following will increase 'order winning' objectives of a retail organisation?

A) increased costs
B) customer loyalty
C) improved supplier relations
D) streamlined operations procedures

2. Tools by Tom is a manufacturer of hardware. They have recently advertised that a new range of hammers would be released shortly, however due to issues in the supply chain and a low-quality delivery of steal, the production of the new hammers has been put on hold. Of the following, which are internal impacts of failure for the company? Select TWO.

A) decreased market share
B) wasted resources
C) downtime
D) customer complaints
E) loss of credibility

3. One of the main differences between Business Process Re-Engineering and Kaizen is that Kaizen is more expensive, is this true?

A) yes- Kaizen uses a cross-functional team to implement
B) no- Business Process Re-Engineering is usually more expensive as a Consultant is often hired
C) no- Business Process Re-engineering is a slow process that involves all members of the team
D) yes- Kaizen involves changing an entire process

4. Penny is the Operations Manager at a small furniture manufacturing company that makes tables and chairs, among other wooden household items. In the manufacturing site there is a small warehouse which stores inventory which is used in unforeseen circumstances such as a late delivery. What is the name given to this type of inventory?

A) buffer stock
B) work-in progress
C) transit inventory
D) anticipation inventory

5. The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?

A) the process meets the intended purpose
B) the process is cost-effective
C) the process is optimised
D) the process produces as little waste as possible

Solutions: