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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about Knowledge Advanced views? (Choose two.)

A) In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
B) You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
C) Views do not depend on the number and purpose of the interface that your organization uses.
D) View cannot be renamed or deleted but only modified.
E) In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.

2. Which statement is true about generic objects?

A) A generic object representation must be built for handling standard objects.
B) A genericobject representation must be built for custom objects.
C) CRUD operations cannot be performed with generic objects.
D) Batching and chaining operations are supported only by generic objects.

3. What should you do to ensure two published answers are always returned for a specific search word?

A) List the search word under Stop words.
B) Create multiple search words associated within a single priority word group.
C) List the search word under Answers Keywords.
D) Create multiple Priority words that share the same name.
E) List the search word under both Answers Keywords and Stopwords.

4. Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)

A) Author
B) Answer ID
C) Summary
D) Description
E) Rating

5. Which two features can you use toconnect output levels in a report? (Choose two.)

A) dashboards
B) grouping
C) variables
D) drill-down filters
E) drill-down links

Solutions: