Passing the 1z0-1038-22 exam opens doors, and nobody pretends it is easy. In 2026, ExamTorrent meets that difficulty with 97 practice questions, three formats, and support that stays past checkout.
Oracle 1z0-1038-22 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Service Center 2022 Implementation Professional |
| Exam Number: | 1Z0-1038-22 |
| Related Certifications: | Oracle CX Service certifications Oracle Service Center Implementation Associate |
| Real Exam Qty: | 50-70 (not officially disclosed) |
| Exam Price: | USD 245 (may vary by region) |
| Exam Format: | Multiple Choice, Scenario-based questions |
| Available Languages: | English |
| Certificate Validity Period: | Not publicly specified (Oracle certification validity policy may apply) |
| Passing Score: | Not publicly disclosed (Oracle scaled scoring system) |
| Exam Duration: | 90 minutes |
| Recommended Training: | Oracle University Training |
| Exam Registration: | Oracle Certification Portal |
| Sample Questions: |  |
| Exam Way: | Online proctored or test center delivery via Oracle certification platform |
| Pre Condition: | No formal prerequisite is publicly mandated, but familiarity with Oracle CX Service and cloud applications is recommended. |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1z0-1038-22 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Oracle Service Center Overview | - Architecture and Core Components
|
| Topic 2: Knowledge Management | - Knowledge Base Configuration
|
| Topic 3: Analytics and Reporting | - Service Analytics
|
| Topic 4: Service Request Management | - Case Lifecycle
|
| Topic 5: Configuration and Setup | - Channel Configuration
|
| Topic 6: Integration and Extensibility | - Integration Concepts
|
1z0-1038-22 Exam FAQ — Install Anywhere, Learn Everywhere
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 97 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The Oracle Service Center 2022 Implementation Professional exam requires Not publicly disclosed (Oracle scaled scoring system) to pass, and registration costs USD 245 (may vary by region). A failed attempt means paying the same fee again — a readiness check with the ExamTorrent engines before booking is the cheaper option.
The 1z0-1038-22 exam is a Oracle certification exam validating the Oracle Service Center 2022 Implementation Professional syllabus shown above. It belongs to these credential paths: Oracle Service Center Implementation Associate, Oracle CX Service certifications. Candidates in 2026 start with ExamTorrent's 97 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
ExamTorrent issues a full refund if you take the Oracle Service Center 2022 Implementation Professional exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The official Oracle Service Center 2022 Implementation Professional outline defines 6 domains. The leading three are Analytics and Reporting, Service Request Management, and Configuration and Setup. The full list is in the topics section above, and ExamTorrent's 97 practice questions cover each one.
No formal prerequisite is publicly mandated, but familiarity with Oracle CX Service and cloud applications is recommended. Since requirements change over time, confirm the latest on the official Oracle exam page before scheduling.
The Oracle Service Center 2022 Implementation Professional exam contains 50-70 (not officially disclosed) to complete within 90 minutes. Timed simulation in the ExamTorrent Desktop Test Engine teaches that rhythm before exam day does.
Oracle recommends these training resources for the Oracle Service Center 2022 Implementation Professional exam:
Follow the training with steady self-testing — the 97 practice questions from ExamTorrent help you apply theory and fill any gaps the training leaves.
Online proctored or test center delivery via Oracle certification platform Register for the Oracle Service Center 2022 Implementation Professional exam through these official channels:
After booking, ExamTorrent delivers your practice questions within 1 minute — preparation starts the same day.
Oracle Service Center 2022 Implementation Professional Sample Questions:
You make some changes to your message template and deploy it globally, but the deployed status continues to show as pending.
What would you do to resolve this?
- A. Enable the global template.
- B. Validate the template.
- C. Accept the changes.
- D. Save the deployment.
Correct Answer: D 🗳️
Which two statements are true about generic objects?
- A. They belong to a stand-alone class that is not derived from an RN object.
- B. They automatically consider a package to consist of custom objects.
- C. They are used when working with custom objects only.
- D. They can be used with standard objects.
- E. They require the type of data to be set dynamically.
Correct Answer: B,D 🗳️
A client requires you to set up chat and email as unlimited for an SLA.
What must you do?
- A. Use the default values.
- B. Leave both the chat and email fields limit as blank.
- C. Enter the value "Unlimited" in the chat and email fields.
- D. Enter zero as the initial value for both fields.
Correct Answer: D 🗳️
A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?
- A. Remove the existing navigation sets and reassign them.
- B. Check the agent profile for whether the appropriate navigation
- C. Select the Reset Navigation Set to Profile Default option.
- D. Ask the agent to log in to the application again.
Correct Answer: C 🗳️
Which Oracle Service Cloud capability can assign chats based on language and product skills?
- A. Business rules
- B. Engagement engine
- C. Advanced routing
- D. Syndicated chat
Correct Answer: C 🗳️
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