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BOMI International RPA Capstone Experience Sample Questions:

1. A property manager in a disaster-prone area wants to ensure business continuity during an emergency. What is one of theBESTways for the manager to mitigate downtime if many of the resources inside the disaster zone are not available during the crisis?

A) Develop relationships with buildings outside of the immediate area.
B) Develop relationships with large contractors in the immediate area.
C) Develop relationships with property management companies in theimmediate area.
D) Develop relationships with vendors outside of the immediate area.

2. What is the FIRST step in the Plan-Do-Check-Act (PDCA) continuous improvement process as it relates to maintaining compliance with sustainability certifications and related legal requirements?

A) Assess the effectiveness of the strategy that has been developed and implemented.
B) Apply on a larger scale throughout the building if the implementation has been successful.
C) Identify an environmental problem in the building that can be mitigated by compliance.
D) Develop a series of steps to mitigate the issue using the certification system or legal compliance.

3. A newly hired property manager is working on completing several employee reviews and knows there are several ways this can be accomplished. The reviewer would like to assess the employees based on quality of work and job knowledge. Which of the following is theBESTway to accomplish this?

A) Checklist method
B) Critical incident
C) Graphic-rating scale
D) Behaviorally anchored rating scale (BARS)

4. What is the MOST effective key performance indicator (KPI) used for measuring the cost of custodial cleaning services in a building?
Options:

A) Cost per square foot
B) Hourly wage rates
C) Average hours spent cleaning one office
D) Invoice subtotals

5. A tenant in a multi-story, multi-tenant office building has requested dock access for furniture moving. Which item should the property manager request of the tenant's contractor before work begins?

A) Waiver of restoration
B) Performance bond
C) Certificate of insurance (COI)
D) Right of entry

Solutions: