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Salesforce Certified-Business-Analyst Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst Exam |
| Exam Number: | Certified-Business-Analyst |
| Real Exam Qty: | 60 scored questions + up to 5 unscored questions |
| Exam Format: | Multiple Select, Multiple Choice |
| Related Certifications: | Salesforce Certified Administrator Salesforce Associate |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 105 minutes |
| Available Languages: | English |
| Exam Price: | $200 USD |
| Passing Score: | 72% |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored exam or onsite testing center |
| Pre Condition: | No formal prerequisite. Salesforce recommends experience with business analysis, stakeholder collaboration, and Salesforce platform fundamentals. |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Certified-Business-Analyst-Exam-Guide |
Salesforce Certified-Business-Analyst Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Requirements | 18% | - Requirements management
|
| Topic 2: Development Support and User Acceptance | 12% | - Solution validation
|
| Topic 3: User Stories | 18% | - Agile documentation
|
| Topic 4: Collaboration with Stakeholders | 23% | - Stakeholder engagement
|
| Topic 5: Business Process Mapping | 12% | - Process analysis
|
| Topic 6: Customer Discovery | 17% | - Business analyst responsibilities
|
What Every Salesforce Certified Business Analyst Candidate Should Ask
Yes — ExamTorrent offers a free demo of the Salesforce Certified Business Analyst questions so you can evaluate the quality first. After purchase, 365 days of free updates are included; when the year ends, extend the update service at a 50% discount from your member zone.
The Certified-Business-Analyst exam is Salesforce's official certification test — pass it and the Salesforce Business Analyst credential is yours, a certification at the Associate level. It is considered a hot exam because employers consistently treat its certificate as proof of job-ready skill. Within the same track it relates to Salesforce Certified Administrator, Salesforce Associate, which adds to its appeal.
Each Salesforce Certified Business Analyst attempt costs $200 USD, and 72% is the passing mark. Retakes are billed in full again, so preparation is where the money is saved. Drill with ExamTorrent practice questions until your timed mock scores clear 72% comfortably, then book the Certified-Business-Analyst exam once.
The Salesforce Certified Business Analyst exam gives you 105 minutes for 60 scored questions + up to 5 unscored questions questions. That time budget rewards decisiveness — confident answers, quick flags, no lingering. Rehearse the rhythm in the ExamTorrent test engine with full timed sessions until the real Certified-Business-Analyst exam feels like one more practice run.
The Salesforce Certified Business Analyst syllabus covers 6 areas, led by Collaboration with Stakeholders (23%), Business Process Mapping (12%), User Stories (18%). Study the heavy domains first; the full outline sits in the section above this page.
No formal prerequisite. Salesforce recommends experience with business analysis, stakeholder collaboration, and Salesforce platform fundamentals. These rules come from Salesforce and evolve over time, so verify them on the official exam page: https://trailhead.salesforce.com/help?article=Salesforce-Certified-Business-Analyst-Exam-Guide before registering for the Salesforce Certified Business Analyst exam.
Delivery first: your Certified-Business-Analyst product is emailed within one minute of payment — if nothing arrives within 2 hours, check spam and contact support for an immediate resend. On failure, the guarantee works in two ways. Refund: sit the corresponding Certified-Business-Analyst exam within 60 days of purchase, submit a scanned enrollment slip and the official Score Report PDF within 2 days after the exam, and the refund completes within 7 days — covering only the corresponding exam, excluding attempts within 3 days of purchase, never-taken exams, free materials, and expired orders, with the candidate name matching the payer name. Exchange: if you prefer, we will exchange your product for two free exam products of equal value, and your original purchase keeps its update service. Give it a thought — with terms this clear, you have a straightforward decision.
Salesforce Certified Business Analyst Sample Questions:
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?
- A. Building solution design consensus
- B. Validating current processes
- C. Estimating the project cost
Correct Answer: B 🗳️
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Universal Containers is nearing the launch date for its new Salesforce Loyalty Management program. The business analyst (BA) has ensured the user acceptance testing (UAT) plan has the proper test scripts.
What is another important item the BA should look for in the UAT plan?
- A. Estimated cost
- B. Process maps
- C. Timelines
Correct Answer: C 🗳️
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As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support. Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform.
What should the business analyst do to gain the end users' cooperation?
- A. Identify key stakeholders and develop relationships with them as a trusted advisor; involve stakeholders and end users in the design of the new solution; and act as a liasion between business and technical teams.
- B. Use an assertive influencing style; demonstrate authority and expertise; outline the project objectives; and make sure end users know that the decision has been made and the time to make changes has passed.
- C. Respond to end users with empathy and accommodate their needs; translate the end users' needs into technical requirements; and deliver the project to the developers to implement the solution.
Correct Answer: A 🗳️
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Which method should a business analyst use to show current state business flows in Salesforce?
- A. Universal Process Notation
- B. Storyboarding
- C. Entity Relationship Diagramming
Correct Answer: A 🗳️
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Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?
- A. SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
- B. Value stream map
- C. Capability model
Correct Answer: C 🗳️
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