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Salesforce Service-Cloud-Consultant日本語 Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant |
| Exam Number: | Service-Cloud-Consultant |
| Exam Format: | Multiple-select, Multiple-choice |
| Related Certifications: | Salesforce Certified Administrator |
| Available Languages: | English |
| Exam Price: | USD 200 |
| Passing Score: | 67% |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 65 |
| Sample Questions: |  |
| Exam Way: | Online (proctored) or Onsite (at a testing center) |
| Pre Condition: | Salesforce Certified Administrator credential is required |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/servicecloudconsultant |
Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Cloud Solution Design | 16% | - Given a scenario, analyze customer requirements to determine appropriate solution design - Given a scenario, understand the appropriate Service Cloud features and capabilities to solve a business problem |
| Case Management | 15% | - Explain the relationships between cases and other core features such as assets, entitlements, and work orders - Given a set of requirements, design the case management solution - Describe the capabilities and use cases for case assignment, escalation, and auto-response |
| Industry Knowledge | 12% | - Explain the factors that influence key Contact Center metrics and key performance indicators (KPIs) - Determine the risks, benefits, and business challenges of meeting a client's desired outcome |
| Knowledge Management | 9% | - Explain the knowledge article lifecycle and its implications - Describe the key features of Lightning Knowledge - Given a scenario, recommend the appropriate approach for Knowledge migration and deployment |
| Intake and Interaction Channels | 13% | - Assess the design considerations and best practices when configuring an interaction channel solution - Given a set of business requirements, recommend an appropriate use for AI agents in the customer service process - Given a set of business goals, discuss the use cases and functionality for proposed interaction channels - Explain agentic service capabilities, use cases, and configuration processes - Given business process requirements, recommend the appropriate approach to intake channels and their design |
| Integrations | 10% | - Explain the use cases and considerations for core Service Cloud integrations - Explain the use cases and considerations for third-party solutions and connections to external sources of data |
| Implementation Strategies | 12% | - Given a scenario, determine how to participate in a successful consulting engagement - Given a scenario, recommend appropriate Service Cloud deployment and training strategies - Explain the considerations and implications for data migration, data quality, data governance, and large data volumes |
| Contact Center Analytics | 5% | - Explain the capabilities and use cases for Salesforce and third-party reporting tools - Given a set of desired metrics, determine the appropriate reporting solution |
Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) Exam FAQ — Valid Answers
The Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) blueprint spans 8 domains — including Service Cloud Solution Design (16%), Case Management (15%), Implementation Strategies (12%). Spend your hours where the percentages are; the full outline above lists every subtopic.
USD 200 per attempt, 67% to pass. Retakes bill the full fee again, so make the first attempt the prepared one — rehearse with the 292 practice questions from ExamTorrent until the mark is comfortably behind you.
105 minutes for 65 questions. Train the pace, don't guess it: the ExamTorrent software and online engines simulate the real test scene and score your performance, so exam day holds no surprises.
Salesforce Certified Administrator credential is required Vendors adjust eligibility rules over time — verify the current requirements on the official page (official Service-Cloud-Consultant日本語 exam page) before registering.
Files first: payment triggers an automatic email within a minute — download on unlimited devices, and contact our round-the-clock team if nothing arrives within 2 hours (check spam). Failure is covered: take the corresponding Service-Cloud-Consultant日本語 exam within 60 days of purchase, and if you don't pass, email a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam — we handle it quickly, with the full refund processed within 7 days. Exclusions: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. You may instead exchange for two equal-value products free.
Yes — download the free Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) demo and inspect real questions before paying. Your purchase then stays valid for 365 days with free updates throughout, renewable afterward at 50% off.
The Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) is Salesforce's official exam for the Salesforce Service Cloud Consultant certification, at the Consultant level. It validates practical, job-relevant skills — which is why employers shortlist certified candidates. Related credentials include Salesforce Certified Administrator.
Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) Sample Questions:
Cloud Kicks では、新入社員をオンボーディングし、より効率的に新入社員トレーニングを実施する必要があります。
これには、福利厚生、社内求人、必須の従業員トレーニングなどの求人情報へのアクセスの提供が含まれます。
要件を満たすためにコンサルタントは何を推奨する必要がありますか?
- A. アインシュタインの次善のアクション
- B. Experience Cloud サイト
- C. トレイルヘッド
Correct Answer: C 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
Universal Containers (UC) は Service Cloud を実装しています。UC は、ケースの総量と、エージェントがケースに費やす平均時間を削減する必要があります。
これらの要件を満たすソリューションはどれですか?
- A. エスカレーション ルールを使用して、ケースを正しいステータスに移行します。レポートを作成して、サービス レベル アグリーメント (SLA) の遵守を監視します。
- B. 顧客に対してエージェント チャット機能を有効にします。Experience Cloud サイトからケースを記録する機能を無効にします。
- C. ナレッジ記事を Experience Cloud サイトに公開し、ケース終了時の記事の添付を有効にします。
Correct Answer: C 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
Cloud Kicks は、Experience Cloud の顧客がケースの作成と追跡、今後の製品発表の確認、共通の関心を持つ他の顧客との交流に使用できる、安全なブランド化されたモバイル アプリを作成したいと考えています。
コンサルタントはどのモバイル開発オプションを推奨すべきですか?
- A. コミュニティ ユーザーが Web ブラウザを通じてサイトにアクセスできることを説明します。
- B. Salesforce Mobile Publisher を使用して、Apple と Android の両方に共通のアプリケーションを作成します。
- C. Apple 用と Android 用の 2 つのカスタム モバイル アプリを作成します。
Correct Answer: B 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
Cloud Kicks のサポート チームは、よくある質問への回答を提供し、顧客エクスペリエンスのフィードバックを収集し、フィードバックをサービス組織の目標に一致させるためのメッセージング ツールを実装したいと考えています。
要件を満たすために、Service Cloud コンサルタントは何を推奨すべきでしょうか?
- A. Experience Cloud のフィードバックとケースデフレクションコンポーネントに関するお問い合わせサポートフォーム
- B. コンソールにアンケートオプションと推奨記事を表示する会話コンポーネント
- C. フィードバック収集と生成的知識回答を備えた強化された Einstein ボット
Correct Answer: C 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
Universal Containers は、顧客が構造化データを使用してケースを記録し、緊急度と製品ラインに基づいてルーティングできるようにしたいと考えています。
コンサルタントはこれをどのように達成すべきでしょうか?
- A. 割り当てルールを備えた標準の Web-to-ケース
- B. 優先キューを備えたオムニチャネル
- C. 割り当てルールを含む標準メール-toケース
Correct Answer: A 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
