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Implementing Field Service Lightning Consultant FSL-201 Exam Reference
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Salesforce FSL-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Scheduling and Optimization | 20% | - Configure scheduling policies and optimization engine - Create work rules and service objectives - Manage appointment lifecycle and status transitions |
| Topic 2: Dispatcher Console | 15% | - Manage assignments, Gantt charts, and filters - Monitor resources and update appointments - Navigate console and configure views |
| Topic 3: Field Technician Mobility | 10% | - Configure Field Service mobile app - Enable offline functionality and sync - Manage work completion and reporting |
| Topic 4: Contractor Management | 10% | - Track work performed by contractors - Set up contractor capacity and visibility - Configure scheduling preferences for third parties |
| Topic 5: Introduction to Salesforce Field Service | 10% | - Identify use cases and business value - Understand data model and architecture - Define components and capabilities |
| Topic 6: Core Field Service Elements | 20% | - Set up service resources, locations, and products - Define operating hours and service territories - Configure work orders, service appointments, and assets |
| Topic 7: Initial Configuration | 15% | - Enable Field Service licenses and settings - Configure profiles, permission sets, and access - Set up geocoding and data integration rules |








