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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident Management Processes | - Support workflow
|
| System Administration and Monitoring | - Monitoring tools and practices
|
| Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Incident Resolution in SAP BusinessObjects | - Common issue categories
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)
- A. Ramp-up support
- B. 7 x 24 root cause analysis
- C. Robust Service Level Agreements (SLA)
- D. SAP system backup
Correct Answer: B,C 🗳️
What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)
- A. The dedicated support consultant that has been assigned to the customer
- B. The products supported as defined in the SLA
- C. The Initial Response Time (IRT)
- D. The maximum time for providing corrective action for critical issues
Correct Answer: C,D 🗳️
Which of the following statements is a true representation of an installation?
- A. An installation can contain only one system linked to it.
- B. An installation is related to the number of employees in that organization.
- C. Each customer can have several installations associated to their identifier.
- D. Each customer has only one installation per legal entity.
Correct Answer: C 🗳️
What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)
- A. A system corresponds to either production, test OR development environment.
- B. One system can be a child to multiple installations.
- C. A system corresponds to production, test AND development environment.
- D. A system is identified using a system ID.
Correct Answer: A,D 🗳️
When processing a message it is not always clear what should be documented.
What is a best practice when including information in the message?
- A. Documenting information is not required because other colleagues will contact the customer when they take over the message.
- B. Maintaining detailed internal memos saves time in the long run and contributes to knowledge transfer.
- C. Contact the customer each time you need detailed information about their installation.
- D. Putting too much information in the internal memos makes the case confusing and harder for others to use the information.
Correct Answer: B 🗳️
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