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BlackBerry BCP-340 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting BlackBerry 10 Devices and Services | 30% | - Log analysis and diagnostic tools - Connectivity and network issues - Activation and synchronization problems - Performance and error resolution |
| Architecture and Data Flow | 25% | - Server components and integration - Infrastructure requirements - Communication protocols and data paths - BlackBerry Device Service architecture |
| Administration of BlackBerry 10 Devices | 30% | - Device provisioning and activation - User account and group management - Policy configuration and assignment - Application management and deployment |
| Reference Information and Resources | 2% | - Knowledge base and support portals - Using official documentation |
| Security and Compliance | 13% | - Encryption and data protection - Remote wipe and lock procedures - Security policies and controls - Regulatory compliance |
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