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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers

A. Add the Service Territory Location Related List on the Service Territory page layout.
B. Create the Service Territory Location as a Location lookup field.
C. Add the Service Territory Location Related List on the Location page layout.
D. Create the Service Territory Location as a Service Territory lookup field.

Question 2

Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two default Scheduling Policies meet this requirement?
Choose 2 answers

A. Customer First
B. High Intensity
C. Soft Boundaries
D. EmergencyPolicy

Question 3

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

A. The Scheduling Policy Used field is blank.
B. Most service appointments have the same priority.
C. The scheduling policy is producing too many candidates that qualify for each Service Appointment.
D. The Calculate travel and breaks Field Service Setting is disabledfor the Service Resource Availability work rule.

Question 4

The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

A. Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
B. Select a Service Appointment from the list and use the "Schedule" action.
C. Select multiple Service Appointments from the list and bulk schedule them.
D. gy Select a ServiceAppointment from the list, use the "Candidates" action, and select the best time slot.
E. Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."

Question 5

universal containerswants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?

A. A work order related list on asset
B. Fieldhistory tracking on asset
C. A custom installation date field on products consumed
D. The standard installation date field on asset

Solutions: