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IBM 000-591 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Process Automation and Integration | 20% | - Runbook and workflow automation - Integration with Tivoli ecosystem products - Monitoring and reporting capabilities |
| Business and IT Service Management Concepts | 20% | - Service delivery and process automation principles - Business requirements and solution alignment - ITIL framework and service lifecycle |
| Solution Design and Implementation Considerations | 15% | - Security and access control - Scalability and high availability - Deployment and maintenance planning |
| IBM SmartCloud Control Desk Overview | 25% | - Architecture and components - Configuration Management Database (CMDB) - Service catalog and request management |
| Asset and Configuration Management | 20% | - Discovery and reconciliation tools - Change and release management processes - IT asset lifecycle management |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. A customer has a third-party product that can easily roll out changes into their environment. Then they manually update their CMDB with the information from the release process. The CMDB update could be automated with information from which source?
A) the change process
B) the configuration process
C) the release tool
D) the discovery tool
2. A customer is planning to implement IBM SmartCloud Control Desk and IBM Tivoli Application Dependency Discovery Manager (TADDM). The solution will cover 5.000 end users and a data center with 600 servers running Windows, Linux, and UNIX operating systems. There will be 50 people in the IT department using the solution and one TADDM domain server scanning the whole environment.
Which statement is true if the customer wants to build three separate environments for development, test, and production?
A) The required number of all licenses is tripled.
B) The required number of all licenses is doubled because the development environment does not require separate licenses.
C) The required licenses number does not change.
D) Only TADDM licenses are tripled.
3. What is the basis for any gap analysis on IT asset and service management solutions?
A) The customer's IT business processes and requirements for asset and service management.
B) A financial report on a customer's IT expenditure.
C) The contents of a customer's CMDB.
D) The current IT satisfaction survey results for IT users.
4. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)
A) IBM Tivoli Forums
B) Tivoli Field Guides
C) IBM Support Web page
D) IBM DeveloperWorks wikis
E) Tivoli User Group Web page
5. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?
A) Asset Management for IT
B) Change and Configuration Database Management
C) Capacity Management for IT
D) Service Request Management
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C,D | Question # 5 Answer: A |







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