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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A) POP3
B) MAPI
C) HTTP
D) IMAP

2. A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)

A) Configure the backup settings on the VoiceMail Pro server.
B) Map a drive to an available network share.
C) Select the UNC share as the destination on the VoiceMail Pro server.
D) Select the mapped drive as the destination on the VoiceMail Pro server.
E) Create a network share with permissions to store backups.

3. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) IP Office Preferred Edition
B) IP Office Essential Edition
C) IP Office Ultimate Edition
D) VM Pro ScanSoft TTS
E) Voicemail Pro VB Script License

4. A customer wants all incoming calls routed to the Embedded Voicemail (EVM) auto attendant call flow named AutoAtt. What will satisfy this requirement?

A) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select VM:AutoAtt from the drop down list options.
B) For the ARS, leave the Incoming Number field blank and in the Destination field select AutoAtt from the drop down list options.
C) For the Incoming Call Route, leave the Incoming Number field blank and in the Destination field select AA:AutoAtt from the drop down list options.
D) Create a hunt group called AutoAtt and use hunt group AutoAtt as the Destination field of the Incoming Call Route.

5. Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.)

A) Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message.
B) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO.
C) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message.
D) Go to System > SMTP tab, put email address to the destination of all messages.
E) Go to System > SMTP tab, put the email address used by IP Office to send the message.

Solutions: