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Avaya 3000.2 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | ACSS Small and Medium Enterprise (SME) Communications 3000.2 Exam |
| Exam Number: | 3000.2 |
| Related Certifications: | Avaya Certified Implementation Specialist (ACIS) Avaya Certified Support Specialist (ACSS) |
| Available Languages: | English |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Recommended Training: | Avaya IP Office training courses Avaya SME Communications implementation/support training |
| Exam Registration: | Avaya Learning Center (registration and course access) Avaya Training and Certification Portal |
| Sample Questions: |  |
| Exam Way: | Typically delivered via Avaya Learning / authorized testing centers or online proctored exams depending on region and program availability. |
| Pre Condition: | Recommended prior experience with Avaya SME solutions or completion of foundational Avaya implementation/support training (e.g., ACIS level knowledge). |
| Official Syllabus URL: | https://www.avaya.com/en/training-certification/ |
Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Call Routing and Features | - Inbound and outbound call routing - Auto attendants and hunt groups - Voicemail and messaging services |
| Maintenance and Troubleshooting | - System monitoring and diagnostics tools - Software upgrades and patch management - Fault isolation and resolution procedures |
| Networking and SIP Integration | - Firewall/NAT considerations for VoIP deployments - IP networking fundamentals for SME systems - SIP trunk configuration and troubleshooting |
| SME Communications System Overview | - Avaya SME portfolio overview (IP Office / SME solutions positioning) - System architecture and core components - Licensing and feature enablement concepts |
| Installation and Configuration | - Initial system setup and provisioning - Trunk configuration (SIP / PRI / analog) - User, extension, and endpoint configuration |
3000.2 Exam FAQ: Expert-Made, Human-Supported
Scoring and fees are published by Avaya and may change; verify the current figures on the official site.
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Avaya recommends these training resources for the Avaya ACSS Small and Medium Enterprise (SME) Communications exam:
Follow the training with steady self-testing — the 103 practice questions from ExamTorrent help you apply theory and fill any gaps the training leaves.
The 3000.2 exam is a Avaya certification exam validating the Avaya ACSS Small and Medium Enterprise (SME) Communications syllabus shown above. It belongs to these credential paths: Avaya Certified Implementation Specialist (ACIS), Avaya Certified Support Specialist (ACSS). Candidates in 2026 start with ExamTorrent's 103 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Recommended prior experience with Avaya SME solutions or completion of foundational Avaya implementation/support training (e.g., ACIS level knowledge). Since requirements change over time, confirm the latest on the official Avaya exam page before scheduling.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 103 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The official Avaya ACSS Small and Medium Enterprise (SME) Communications outline defines 5 domains. The leading three are Networking and SIP Integration, Call Routing and Features, and Installation and Configuration. The full list is in the topics section above, and ExamTorrent's 103 practice questions cover each one.
The official Avaya page publishes the current question count and duration; review it before your test date.
Typically delivered via Avaya Learning / authorized testing centers or online proctored exams depending on region and program availability. Register for the Avaya ACSS Small and Medium Enterprise (SME) Communications exam through these official channels:
After booking, ExamTorrent delivers your practice questions within 1 minute — preparation starts the same day.
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)
- A. System Status Support tool
- B. Ethereal data traces
- C. Help button on Monitor
- D. IP Office Knowledge Base Web Site
- E. Log into support.avaya.com web site and check on the "InSite" field
Correct Answer: A,E 🗳️
A customer has a current IP500 using the default extension range of 201-300 for 100 users. The customer just purchased another company that also has an IP500 with 50 users using the default extension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have their own block of DIDs. The company is going to create an SCN between the two sites. Both sites will dial their customers over their local PRI and the SCN will be used only to dial each other internally.
- A. Answer Pending
Correct Answer: A 🗳️
A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?
- A. Add an extra 9 in the telephone number field of the ARS Short Code.
- B. Add a Short Code to the User for secondary Dial tone.
- C. Add a 9 to the prefix field on the line form of the outgoing trunks.
- D. This is not supported on Avaya IP phones.
Correct Answer: C 🗳️
Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)
- A. Add a LDAP entry using IP Office Manager to the primary IP Office.
- B. Run a modify to the one-X Portal setup and add the second IP Office.
- C. Restart the one-X Portal service.
- D. Add the required licenses to the second IP Office.
- E. Add the IP address using one-X Portal CSTA and DSML links.
Correct Answer: C,D,E 🗳️
The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
- A. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
- B. The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
- C. The phone display message cannot be changed. The prompt is not recordable by user.
- D. The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
- E. The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
Correct Answer: D 🗳️
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