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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)

A) System Status Support tool
B) Ethereal data traces
C) Help button on Monitor
D) IP Office Knowledge Base Web Site
E) Log into support.avaya.com web site and check on the "InSite" field

2. A customer has a current IP500 using the default extension range of 201-300 for 100 users. The customer just purchased another company that also has an IP500 with 50 users using the default extension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have their own block of DIDs. The company is going to create an SCN between the two sites. Both sites will dial their customers over their local PRI and the SCN will be used only to dial each other internally.

A) Answer Pending

3. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) Add an extra 9 in the telephone number field of the ARS Short Code.
B) Add a Short Code to the User for secondary Dial tone.
C) Add a 9 to the prefix field on the line form of the outgoing trunks.
D) This is not supported on Avaya IP phones.

4. Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)

A) Add a LDAP entry using IP Office Manager to the primary IP Office.
B) Run a modify to the one-X Portal setup and add the second IP Office.
C) Restart the one-X Portal service.
D) Add the required licenses to the second IP Office.
E) Add the IP address using one-X Portal CSTA and DSML links.

5. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?

A) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
B) The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
C) The phone display message cannot be changed. The prompt is not recordable by user.
D) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
E) The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.

Solutions: