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Apple Desktop Service Certification Sample Questions:

1. Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac Pro?

A) Apple Hardware Test
B) Apple Service Diagnostic
C) Mac Test Pro
D) Tech Tool Deluxe

2. Why do you need to take precautions when disposing of CRT displays? SELECT TWO

A) CRT displays may present a radiation hazard.
B) CRT displays may contain toxic gases.
C) CRT displays may present a fire hazard.
D) CRT displays may implode if mishandled.
E) CRT displays may contain hazardous materials.

3. Which of the following is NOT one of the three qualities that define a quick fix?

A) eliminates intermittent problems
B) has little or no cost
C) involves little or no risk of harm to the system
D) can be performed quickly

4. "In Apple Hardware Test, what does an error code of ""mem_X/X"" signify?

A) It signifies that test results have been memorized.
B) It signifies that Apple Hardware Test requires more memory.
C) It signifies that memory should be replaced.
D) It signifies that all memory slots are occupied.

5. A customer claims that her iMac G5 (iSight) cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A) Have you upgraded to Mac OS X v10.4.8?
B) Can any other computer successfully join her network?
C) Does your ISP support wireless access to the Internet?
D) What type of wireless card is installed in your iMac G5?

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