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Salesforce AP-203 Exam Syllabus Topics:

Section

Weight

Objectives

Discovery

24%

- Requirements Analysis

1. Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.
2. Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.
3. Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
4. Given a customer scenario, map and document the business process, personas, and requirements.

- Architecture Assessment

1. Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.
2. Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.

Planning and Design

60%

- Solution Architecture

1. Implement Digital Commerce, Sales Cloud, and Salesforce Platform solutions.
2. Design solutions leveraging OmniStudio, Industries CPQ (EPC), and Industries Order Management.
3. Integrate Contract Lifecycle Management (CLM) and Document Generation.

- Product Catalog Design

1. Given processes/requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog.
2. Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.

Delivery

16%

- Implementation

1. Advise customers on best practices, solution architecture, and success metrics.
2. Support implementation teams and ensure successful project delivery.

- Validation

1. Verify solution meets business requirements and KPIs.

Salesforce Accredited Agentforce Communications Professional Sample Questions:

Question #1

The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A. Design for one callout each request and cache the identifier in memory
B. Use Data raptor technology to make the request and return the response to order management
C. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
D. Design integration procedure that makes both request and returns the result to order Management.

Reveal Solution Discussion 0

Correct Answer: C,D 🗳️