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Salesforce AP-203 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Delivery | 16% | - Validation
|
| Planning and Design | 60% | - Product Catalog Design
|
| Discovery | 24% | - Requirements Analysis
|
Salesforce Accredited Agentforce Communications Professional Sample Questions:
Universal Containers (UC) is implementing Communications Cloud. One of the KPIs for their digital transformation is to reduce time-to-market for new products and product changes since it currently takes them three months end-to-end to launch a new product. Which two actions will help measure product time-to- market in Communications Cloud?
- A. Leverage the EPC Project functionality to track the product related configurations
- B. Create a Salesforce Report on the Product object to track the product time-to-market
- C. Create a Salesforce Report on the EPC Project object to track the product time-to-market
- D. Create a Product Time-To-Market app from a template in CRM Analytics to track the product time-to- market
Correct Answer: A,C 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
United Telecom (UT) has initiated high-speed offerings on Communications Cloud after upgrading its network. Which out-of-the-box MACD process should UT consider when upgrading existing assets to high- speed offers for interested customers?
- A. Modify order
- B. Apply Promotion
- C. Change of Plan
- D. Disconnect and new order
Correct Answer: C 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC plans to migrate their B2C customers and their customers ' services into Communications Cloud. UC has configured the products in the Enterprise Product Catalog. Which entities must be migrated, and in which sequence, to accomplish this migration?
- A. Users, Contacts, Consumer Accounts, Billing Accounts, Service Accounts, Subscriptions, Assets
- B. Users, Person Accounts, Billing Accounts, Service Accounts, Contacts, Assets
- C. Users, Consumer Accounts, Billing Accounts, Service Accounts, Contacts, Assets
- D. Users, Consumer Accounts, Billing Accounts, Service Accounts, Contacts, Asset Line Items, Assets
Correct Answer: A 🗳️
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Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
- A. Place
- B. Service Account
- C. Premise
- D. Address
Correct Answer: B,C 🗳️
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Universal Connect (UC) offers business internet to its customers. UC has two requirements: their business internet offers must be by region to provide competitive prices in each region, and customers must be able to see pricing before adding the product to the Industries CPQ cart. What are two ways a consultant can meet the business requirements?
- A. Create multiple Price List Entries associated with Context Rules per region.
- B. Add an Attribute to define the region on the business internet offers and use the Attribute-based Pricing Matrix.
- C. Create a Base Price List and Multiple Child Price Lists associated with Context Rules per region.
- D. Create Promotions associated with Context Rules per region.
Correct Answer: A,B 🗳️
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