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IBM C9020-970 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Gather Customer Requirements | 24% | - Identify workload characteristics and performance demands - Determine capacity, availability, and data protection requirements - Assess customer business and technical needs |
| Topic 2: Application & Solution Design | 21% | - Integrate software: Spectrum Virtualize, Spectrum Scale, Spectrum Control - Select appropriate hardware: FlashSystem, DS8000, Storwize, XIV - Design storage solutions for enterprise applications |
| Topic 3: Value Proposition & Competitive Positioning | 33% | - Position IBM storage solutions against competitors - Communicate TCO, ROI, and business benefits - Highlight unique IBM differentiators and advantages |
| Topic 4: Systems Management & Software | 15% | - Data reduction, deduplication, compression, and tiering - Virtualization and cloud integration capabilities - Understand IBM storage management tools |
| Topic 5: IBM Smarter Storage & Advanced Concepts | 7% | - Flash technology and all-flash storage - Software-defined storage and hybrid cloud readiness - Data protection, replication, and disaster recovery |
IBM Enterprise Storage Sales V4 Sample Questions:
1. An IBM i customer is interested in an all-flash solution to help with performance and latency in its environment.
Whichadvantagedoes the FlashSystem V840 have overtheother flash solutions in this environment?
A) Native i support
B) Deduplication
C) Support for VIOS
D) Compression
2. What is a key difference on the warranty between IBM FlashSystem and many of its competitors?
A) IBM provides coverage for flash modules for only one year.
B) IBM replaces the flash module if the IOPS are within IBM specification.
C) IBM provides on-site coverage for flash module replacement.
D) IBM provides full coverage for flash modules during the length of the warranty.
3. As part of a large storage project, a customer is asking for an IBM business continuity solution.
What is the most important pre-requisite(s) a sales specialist should ask for?
A) Does storage management use IBM Spectrum Control?
B) What kind of data will the customer store in an information lifecycle appliance?
C) What are the RPO and RTO objectives for each application?
D) Does storage virtualization use IBM Spectrum Virtualize?
4. A customer wants to simplify the back-up and restore processes without increasing head count.
How does IBM Spectrum Protect meet this customer's requirements?
A) It provides a single point of control, minimizing cost.
B) It provides multiple administrative roles, maximizing flexibility.
C) It exclusively uses IBM Smarter Storage, saving on complexity.
D) It participates in CAMSS with mobile servers.
5. What is the virtualization driver for block storage that enables OpenStack integration for IBM Storage?
A) Quantum
B) Cinder
C) Glance
D) Nova
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |







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