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IBM C9020-970 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Requirements and Alignment | - Gathering Customer Storage Use Cases - Aligning Solutions to Customer Needs |
| Topic 2: Sales Skills and Solution Positioning | - Consultative Selling Approach - Competitive Differentiation - TCO/ROI Fundamentals - Feature/Benefit Articulation |
| Topic 3: IBM Enterprise Storage Product Knowledge | - IBM Spectrum Storage Suite - IBM SAN Volume Controller - Software-Defined Storage Concepts - IBM Flash and Hybrid Storage Solutions |
IBM Enterprise Storage Sales V4 Sample Questions:
1. An IBM i customer is interested in an all-flash solution to help with performance and latency in its environment.
Whichadvantagedoes the FlashSystem V840 have overtheother flash solutions in this environment?
A) Native i support
B) Deduplication
C) Support for VIOS
D) Compression
2. A sales person is presenting IBM Spectrum Scale to a prospect. The prospect has never heard of IBM Spectrum Scale and raises the concern that this is a new product.
Which two responses can a sales person use to alleviate the prospect's concern? (Choose two.)
A) IBM has been a leader in storage virtualization for more than 12 years.
B) IBM Spectrum Scale is inexpensive using only non-intelligent SAS disk arrays configured in a highly redundant manner.
C) IBM is ranked number 1 by IDC from the 2ndquarter of 2014 for Software Defined Storage.
D) IBM Spectrum Scale is a fixed configuration optimized for the customer's environment.
E) IBM Spectrum Scale has been used for many years for high-performance computing environments.
3. What is an advantage of IBM XIV compared to EMC VMAX?
A) Ease of management
B) Fully automated software tiering
C) Professional migration services
D) Software priced by capacity
4. Which tool does a sales specialist use to address customer concerns about performance?
A) ROINow!
B) TCONow!
C) Capacity Magic
D) Disk Magic
5. A customer asks you if IBM has a self-service cloud provisioning solution.
Which solution should you recommend?
A) Elastic Storage
B) IBM Spectrum Protect
C) IBM SmartCloud Storage Access
D) OpenStack
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C,E | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |








