Certified trainers and vendor experts, dedicated for years. The Salesforce Certified Business Analyst dumps at ExamTorrent carry their authority: 315 practice questions for the Certified-Business-Analyst exam.
Salesforce Certified-Business-Analyst Exam Overview:
| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst Exam |
| Exam Number: | Certified-Business-Analyst |
| Available Languages: | English |
| Related Certifications: | Salesforce Certified Administrator Salesforce Associate |
| Real Exam Qty: | 60 scored questions + up to 5 unscored questions |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Duration: | 105 minutes |
| Passing Score: | 72% |
| Exam Price: | $200 USD |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or onsite testing center |
| Pre Condition: | No formal prerequisite. Salesforce recommends experience with business analysis, stakeholder collaboration, and Salesforce platform fundamentals. |
| Official Syllabus URL: | https://trailhead.salesforce.com/help?article=Salesforce-Certified-Business-Analyst-Exam-Guide |
Salesforce Certified-Business-Analyst Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Collaboration with Stakeholders | 23% | - Stakeholder engagement
|
| Topic 2: Customer Discovery | 17% | - Business analyst responsibilities
|
| Topic 3: Business Process Mapping | 12% | - Process analysis
|
| Topic 4: Development Support and User Acceptance | 12% | - Solution validation
|
| Topic 5: User Stories | 18% | - Agile documentation
|
| Topic 6: Requirements | 18% | - Requirements management
|
Salesforce Certified-Business-Analyst Exam: Every Stage, Answered
The Salesforce Certified Business Analyst is Salesforce's certification exam for Salesforce Business Analyst, at the Associate level. The certificate is an indispensable part of becoming an elite in this field — priority in salary, outlook, and promotion follows it. Related credentials include Salesforce Certified Administrator, Salesforce Associate.
Right after you place your order, our system emails the Salesforce Certified Business Analyst material automatically — about a minute, so you can download and begin your practice plans immediately, with 24/7 help if nothing arrives within 2 hours. If you fail the corresponding Certified-Business-Analyst exam within 60 days of purchase, we return your full amount: send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
$200 USD per attempt, 72% to pass. Retakes cost the full fee again — plan your preparation regularly with the 315 practice questions for the Certified-Business-Analyst exam at ExamTorrent.
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105 minutes for 60 scored questions + up to 5 unscored questions questions. Rich functions in the ExamTorrent software and app engines — timed modes and progress tracking — build the pacing you need.
The Salesforce Certified Business Analyst blueprint spans 6 domains — including Collaboration with Stakeholders (23%), Development Support and User Acceptance (12%), User Stories (18%). Plan practice around the heavier domains; the complete outline above lists every subtopic.
No formal prerequisite. Salesforce recommends experience with business analysis, stakeholder collaboration, and Salesforce platform fundamentals. Eligibility rules change over time, so verify the current requirements on the official page (official Certified-Business-Analyst exam page) before registering.
Salesforce Certified Business Analyst Sample Questions:
The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item.
What is the name of this documentation type?
- A. User story
- B. Business analysis plan
- C. Use case
Correct Answer: B 🗳️
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A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?
- A. Review the documentation to ensure that information gathered about the process is correct.
- B. Using strategy analysis, define models of how gaps in the business process can be resolved.
- C. Conduct elimination with stakeholders regarding their parts of the process.
Correct Answer: B 🗳️
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Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?
- A. Requirements writing, communication, creativity, problem-solving, synthesis, project management
- B. Team leadership, communication, personas, change management, synthesis, legal and compliance issues
- C. Information discovery, analysis, synthesis, communication, collaboration, documentation
Correct Answer: C 🗳️
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Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome.
How can the BA put this into action before the first requirements workshop?
- A. Develop preliminary technical specifications.
- B. Navigate the client's online purchasing process.
- C. Research the background of the client's Salesforce team.
Correct Answer: B 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?
- A. Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.
- B. Give a perspective from a relatable persona that shows the development team can solve their business challenges.
- C. Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.
Correct Answer: B 🗳️
Explanation: Only visible for ExamTorrent members. You can sign-up / login (it's free).
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