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Apple 9L0-004 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software & macOS Support | 15% | - macOS installation, recovery, and update procedures - Customer communication and service documentation - File systems, permissions, and system preferences |
| Topic 2: Installation & Disassembly Procedures | 20% | - Cable routing and connection standards - Component replacement and upgrade guidelines - Proper disassembly and reassembly techniques |
| Topic 3: Safety & Environmental Guidelines | 15% | - Regulatory compliance and e-waste disposal - Battery and hazardous material handling - Electrostatic discharge (ESD) protection |
| Topic 4: Troubleshooting & Diagnostics | 25% | - System logs and error code interpretation - Using Apple Service Diagnostics (ASD) - Network, storage, and peripheral troubleshooting - Startup issues, power failures, and display problems |
| Topic 5: Hardware Architecture & Identification | 25% | - iMac, Mac mini, Mac Pro, and Mac hardware components - Power systems, logic boards, memory, storage, and peripherals - Model identification and serial number lookup |
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