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NEW QUESTION # 11
As a pilot. Ursa Major Solar's customers from California wore assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers.
Who will be able to view the Rich Content Editor component?
- A. All customers
- B. All Platinum customers
- C. All Platinum customers from California
- D. All customers from California
Answer: C
NEW QUESTION # 12
Northern Trail Qutfitters implemented a chatbot on its Experience site.
Which three KPIs could be used to help understand the chatbot's impact on customer service?
Choose 3 answers
- A. CSAT (Customer Satisfaction score)
- B. Average Handle Time compared to Bot Session Time
- C. Number of lead records created
- D. Case Type by Issue
- E. Case deflection
Answer: A,B,E
Explanation:
Three KPIs that could be used to measure the chatbot's impact on customer service are B, C, and D. CSAT is a metric that measures how satisfied customers are with their chatbot experience on a scale of 1 to 5 stars.
Case deflection is a metric that measures how many cases are avoided or resolved by the chatbot without escalating to an agent. Average Handle Time is a metric that measures how long it takes an agent to handle a case from start to finish. Bot Session Time is a metric that measures how long it takes a chatbot to handle a conversation from start to finish. By comparing these metrics, you can evaluate the chatbot's performance and efficiency in providing customer service.
NEW QUESTION # 13
Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
- A. Customer Community
- B. Partner Community
- C. Customer Community Plus
- D. Customer Identity
Answer: A
NEW QUESTION # 14
A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type.
What limitations should the consultant consider related to sharing and visibility for this license type?
- A. All site users that require access to all records across all objects have the proper Sharing Set.
- B. All site users have the appropriate role assigned.
- C. Any site users that require access to specific records have the proper Sharing Rule.
- D. All site users that require access to certain records for certain objects have the proper Sharing set.
Answer: A
NEW QUESTION # 15
Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO's staff on their research-related submissions.
Which user visibility setting needs to be enabled at a minimum?
- A. Site User Visibility
- B. None
- C. Guest User Visibility
- D. Portal User Visibility
Answer: A
Explanation:
Site User Visibility allows users within the same site to see each other, regardless of their role or sharing group membership. This is useful for collaboration between independent researchers and NTO staff on their research-related submissions.
NEW QUESTION # 16
What is the most efficient way that a Salesforce Admin can create a single Experience Cloud Site user from a Contact?
- A. Email the Contact a link to the Self-Registration page for the site.
- B. Enable the Contact in Salesforce as a Customer user.
- C. Use Data Loader to add the Contact in Salesforce as a Customer user.
- D. Enable the Account as a Customer Account so all Contacts in that Account become Customer users.
Answer: B
Explanation:
This option allows the Salesforce Admin to create a customer user from an existing contact that is associated with a customer account. The customer user inherits the role, profile, and permission sets from the contact. The Salesforce Admin can also specify a username, email address, and nickname for the customer user.
NEW QUESTION # 17
Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer Service template for the experience and Customer Community Plus license for the customers.
Which limitation could cause a potential issue for UC?
- A. Customer Service template does not allow record pages for custom objects out-of-the-box.
- B. Customer Community Plus license allows only up to 2 million users per org.
- C. Customer Service template does not allow downloading documents out-of-the-box.
- D. Customer Community Plus license does not allow access to custom objects.
Answer: B
NEW QUESTION # 18
Northern Trail Qutfitters would like to display a different Hero component on the Home page for United States and EMEA.
How should an administrator accomplish this?
- A. Create a page variation for EMEA, configure the Theme, and include a different Hero component.
- B. Use the same page variation for EMEA, include multiple Hero components, and target each , component.
- C. Create a page variation for EMEA, configure the flexible page layout, and include a different Hero component.
- D. Use the same page variation for EMEA and include multiple targeted HTML components.
Answer: B
NEW QUESTION # 19
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers
- A. Check whether a custom robots.txt file to control indexing has been created.
- B. Check whether the SEO Institute has provided the approval for the site with end date.
- C. Check whether manual sitemap refresh happens on the last day of every month.
- D. Check whether the Experience site is public and activated. Pencil & Paper
Answer: A,D
NEW QUESTION # 20
What accuratelysequences the necessary steps to create a partner user from an enabled partner account?
- A. 1) View the partner account contact.2) Select Manage External User.3) Select Enable Partner User.4) Edit the user record to assign the correct role/profile.5) Save.
- B. 1) View the partner account contact.2) Select Manage External User. Multiple Books3) Select Enable Partner Account.4) Edit the user record to assign the correct role and profile.5) Save.
- C. )1) Edit the user record to assign the correct role/profile. ee2) View the partner account contact. Single Book3) Select Manage External User.4) Select Enable Partner User.5) Save.
- D. 1) Edit the user record to assign the correct role/profile.2) View the partner account contact.3) Select ManageExternal User.4) Select Enable Partner Account.5) Save.
Answer: A
Explanation:
To create a partner user from an enabled partner account, the correct sequence of steps is C. A partner user is a user who has access to your Experience Cloud site through a partner account. A partner account is an account that has the Is Partner checkbox enabled. To enable a partner user, you need to view the partner account contact, select Manage External User, select Enable Partner User, edit the user record to assign the correct role and profile, and save.
NEW QUESTION # 21
Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?
- A. Customer Account Portal
- B. Help Center
- C. Partner Central
- D. Customer Service
Answer: A
Explanation:
The Customer Account Portal template is designed for creating a site for existing customers who need to access their account information, such as contracts, billing, and support. The template includes features such as login, registration, profile management, case management, and commerce integration. The template also supports Knowledge articles, manuals, and FAQs.
NEW QUESTION # 22
Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.
What is needed to configure this?
- A. Create a moderation rule with the appropriate member criteria.
- B. Create a Community moderator with Approval permissions.
- C. Create a moderation rule with the appropriate content criteria.
- D. Create a Community moderator with Delete permissions.
Answer: A
NEW QUESTION # 23
Northern Trail Outfitters (NTO) offers a new product that is different in North America. EMEA, and AsiaPacific regions. Pages have been created and published for this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region.
NTO further wants to control the users who see a specific page of this product by setting its visibility.
Which three visibility options are available in Experience Cloud? Choose 3 answers
- A. Personal
- B. Audience
- C. Default
- D. None
- E. Visible
Answer: B,C,D
Explanation:
Three visibility optionsavailable in Experience Cloud are None, Default, and Audience. Visibility options allow you to control who can see a page or a component on your Experience Cloud site. None is an option that allows you to hide a page or a component from all users. Defaultis an option that allows you to display a page or a component to all users who have access to the site. Audience is an option that allows you to display a page or a component only to users who belong to a specific audience. An audience is a group of userswho share common attributes, such as profile, location, or language.
NEW QUESTION # 24
Which three fields are required creating Experience Cloud users using Data Loader?
Choose 3 answers
- A. Profile Name
- B. First Name
- C. Currency
- D. Role Id
- E. Profile Id
Answer: B,D,E
NEW QUESTION # 25
Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers
- A. Lightning Bolts can help minimize licensing and provisioning cost.
- B. Lightning Bolts can be distributed and reused.
- C. Lightning Bolts can help organize, manage, and reuse digital content.
- D. Lightning Bolts can help reduce implementation time.
Answer: A,D
NEW QUESTION # 26
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business. NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will need to be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?
- A. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use groups and sharing rules to grant the required record access.
- B. Enable the External Account Hierarchy setting departments as child accounts.
- C. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
- D. Extend the Standard Role Hierarchy setting departments as child accounts.
Answer: B
Explanation:
This option allows NTO to manage its B2B accounts with multiple levels of hierarchy and grant record access based on the account relationship. External Account Hierarchy is a feature that enables this functionality for Customer Community Plus users. With this feature, users can view and edit records associated with their own account and any child accounts in the hierarchy3
NEW QUESTION # 27
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