Every candidate studies differently, so ExamTorrent ships the 3302 practice questions in three formats: a printable PDF, a Desktop Test Engine for Windows, and an Online Test Engine that runs in any browser. However you prefer to prepare for Avaya Contact Center Control Manager Implementation and Maintenance, there is a version that fits.
Avaya 3302 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center Control Manager Implementation and Maintenance Exam |
| Exam Number: | 3302 |
| Available Languages: | English |
| Recommended Training: | Avaya Learning and Certification Portal |
| Exam Registration: | Avaya Education Services |
| Sample Questions: |  |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 3302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Security and Compliance | - Security configuration
|
| Topic 2: Administration and Configuration | - User and role management
|
| Topic 3: Maintenance and Troubleshooting | - Upgrade and patch management
|
| Topic 4: Solution Architecture and Components | - Avaya Contact Center Control Manager architecture overview
|
| Topic 5: Installation and Deployment | - System installation procedures
|
Your Avaya Contact Center Control Manager Implementation and Maintenance Questions, Answered
The 3302 exam is the official exam behind the Avaya Contact Center Control Manager Implementation and Maintenance credential from Avaya. The ExamTorrent practice questions on this page map to the same objectives, so you can measure your readiness before you book a seat.
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Once you have worked through the official material, wrap up your preparation with the 70 practice questions from ExamTorrent to lock in what you have learned.
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The 3302 syllabus is divided into 5 domains, including Security and Compliance, Solution Architecture and Components, and Maintenance and Troubleshooting. The complete breakdown, with every domain and its subtopics, is listed in the Exam Topics section above — review it line by line and flag the areas where you feel weakest.
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?
- A. CM Extensions Management
- B. Visual Phone
- C. Call Flow Management
- D. Interactive Voice Response (IVR) Self-Service
Correct Answer: B 🗳️
You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?
- A. Synchronization Server
- B. ProvisioningServer
- C. Schedule Server
- D. Nav360 Import Service
Correct Answer: B 🗳️
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A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?
- A. The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
- B. The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
- C. The administrator must first find the user in the Userstab to access the Visual Phone button.
- D. Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
Correct Answer: D 🗳️
You are performing a new install of Avaya Contact Center Control Manager (ACCCM).
What are the basic prerequisites for the server operating system?
- A. 64 Bit Windows 2008 R2 server with 4 GB of memory
- B. 32Bit Windows XP with 2 GB of memory
- C. either 32 or 64 Bit Windows R2 2008 server with 2 GB of memory
- D. 32 BitLinux server with2GB of memory
- E. 32 bit Windows 2008 R2 server with 2 GB of memory
Correct Answer: A 🗳️
For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?
- A. The remote serveris on a slower speed network.
- B. The customer hastoomany servers and wantsto reduce hardware storage inventory.
- C. ACCCM does not support co-resident install.
- D. Database redundancy is required and the customer is using an SQL cluster in their environment.
Correct Answer: D 🗳️
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