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HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer solutions positioning | - Competitive positioning
|
| Topic 2: Imaging and Printing Fundamentals | - Sales fundamentals for HP solutions
|
| Topic 3: Printing solutions and services | - Security and document workflow
|
HP Imaging and Printing Sales Fundamentals Sample Questions:
Which question is a typical cross-selling phrase?
- A. Would you benefit from increasing the number of MFPs in your fleet?
- B. Would you benefit from a single-function device instead of an MFP?
- C. Would you benefit from a duplex model?
- D. Would you like to add an HP Care Pack to your HP MFP?
Correct Answer: D 🗳️
What percentage of the HP imaging system is contained in an HP LaserJet print cartridge?
- A. approximately 10%
- B. approximately 100%
- C. approximately 70%
- D. approximately 50%
Correct Answer: C 🗳️
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What is the most important fact to remember about transactional and consultative sales?
- A. You should focus primarily on volume of sales.
- B. You should minimize time spent with customers.
- C. You should focus on your customer's business problems
- D. You should focus only on your margin.
Correct Answer: C 🗳️
What is the first thing you need to know when selling or leasing HP MFPs?
- A. the delivery date
- B. the names of the people who will have access to it
- C. the monthly page volume expected to be printed on the HP MFP
- D. the location of the MFP within the facility
Correct Answer: C 🗳️
How many pages is a mid-volume scanner capable of handling?
- A. 3000 pages per day
- B. 4000 pages per day
- C. 2000 pages per day
- D. 1000 pages per day
Correct Answer: C 🗳️
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