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HP HP2-B102 Exam Syllabus Topics:

HP Imaging and Printing Sales Fundamentals Sample Questions:

1. Which question is a typical cross-selling phrase?

A) Would you benefit from increasing the number of MFPs in your fleet?
B) Would you benefit from a single-function device instead of an MFP?
C) Would you benefit from a duplex model?
D) Would you like to add an HP Care Pack to your HP MFP?

2. What percentage of the HP imaging system is contained in an HP LaserJet print cartridge?

A) approximately 10%
B) approximately 100%
C) approximately 70%
D) approximately 50%

3. What is the most important fact to remember about transactional and consultative sales?

A) You should focus primarily on volume of sales.
B) You should minimize time spent with customers.
C) You should focus on your customer's business problems
D) You should focus only on your margin.

4. What is the first thing you need to know when selling or leasing HP MFPs?

A) the delivery date
B) the names of the people who will have access to it
C) the monthly page volume expected to be printed on the HP MFP
D) the location of the MFP within the facility

5. How many pages is a mid-volume scanner capable of handling?

A) 3000 pages per day
B) 4000 pages per day
C) 2000 pages per day
D) 1000 pages per day

Solutions: